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Performance Issue: Remedy Issues

Last Updated:
2018-09-20 09:50:13
Event:
2018-09-20 08:50:00
Status:
Closed
Brief Description:
Multiple Remedy system errors are being reported across campus this morning.
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
Testing confirms that vendor active seems to have resolved the errors reported earlier today. Please report any new or recurring errors to remedy-admin@cornell.edu or via the IT Service Desk.
Services Affected:
IT Service Management Suite
Subsites Affected:
Remedy
Full Description:
Multiple Remedy system errors are being reported across campus this morning.



Timeline of Changes

Description Current Status Date Time
Multiple Remedy system errors are being reported across campus this morning. Testing confirms that vendor active seems to have resolved the errors reported earlier today. Please report any new or recurring errors to remedy-admin@cornell.edu or via the IT Service Desk. 2018-09-20 09:50:13
Multiple Remedy system errors are being reported across campus this morning. The vendor has been notified and investigations are proceeding with maximum urgency. An update from vendor engineers is expected within the next half hour. 2018-09-20 09:05:26