Performance Issue: Remedy Issues
Last Updated:
2018-09-20 13:50:13
Event:
2018-09-20 12:50:00
Status:
Closed
Brief Description:
Multiple Remedy system errors are being reported across campus this morning.
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
Testing confirms that vendor active seems to have resolved the errors reported earlier today. Please report any new or recurring errors to remedy-admin@cornell.edu or via the IT Service Desk.
Services Affected:
IT Service Management Suite
Subsites Affected:
Telephone Authorization Codes
Full Description:
Multiple Remedy system errors are being reported across campus this morning.
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| Multiple Remedy system errors are being reported across campus this morning. | Testing confirms that vendor active seems to have resolved the errors reported earlier today. Please report any new or recurring errors to remedy-admin@cornell.edu or via the IT Service Desk. | 2018-09-20 | 13:50:13 |
| Multiple Remedy system errors are being reported across campus this morning. | The vendor has been notified and investigations are proceeding with maximum urgency. An update from vendor engineers is expected within the next half hour. | 2018-09-20 | 13:05:26 |