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Performance Issue: All Outlook Versions and Skype for Business

Last Updated:
2018-09-07 10:58:01
Event:
2018-09-05 14:53:00
Status:
Closed
Brief Description:
When attempting to use any version of Outlook (Outlook for Windows, Mac, iOS, and Android, as well as Outlook on the Web) or Skype for Business in Cornell’s Office 365, individuals may receive a message that their bandwidth is being throttled.
User Impact:
A message that bandwidth is being throttled when using Outlook or Skype for Business with Cornell's Office 365.
Workaround:
If a meeting is being adversely affected by this issue, try using Cornell’s Zoom service: https://it.cornell.edu/zoom .
Current Status:
Microsoft has announced that this problem is fixed.
Services Affected:
Email and Calendar
Web and Video Conferencing
Subsites Affected:
Faculty/Staff Email (Office 365)
Web and Video Conferencing
Full Description:
When attempting to use any version of Outlook (Outlook for Windows, Mac, iOS, and Android, as well as Outlook on the Web) or Skype for Business in Cornell’s Office 365, individuals may receive a message that their bandwidth is being throttled. This issue is a result of measures Microsoft took to address a different problem.



Timeline of Changes

Description Current Status Date Time
When attempting to use any version of Outlook (Outlook for Windows, Mac, iOS, and Android, as well as Outlook on the Web) or Skype for Business in Cornell’s Office 365, individuals may receive a message that their bandwidth is being throttled. This issue is a result of measures Microsoft took to address a different problem. Microsoft has announced that this problem is fixed. 2018-09-07 10:58:00
When attempting to use any version of Outlook (Outlook for Windows, Mac, iOS, and Android, as well as Outlook on the Web) or Skype for Business in Cornell’s Office 365, individuals may receive a message that their bandwidth is being throttled. This issue is a result of measures Microsoft took to address a different problem. Microsoft staff have restored storage availability for the majority of impacted services, and affected individuals should be continuing to see improvements to service availability. 2018-09-06 10:14:59
When attempting to use any version of Outlook (Outlook for Windows, Mac, iOS, and Android, as well as Outlook on the Web) or Skype for Business in Cornell’s Office 365, individuals may receive a message that their bandwidth is being throttled. This issue is a result of measures Microsoft took to address a different problem. Microsoft staff are working on the problem. 2018-09-05 14:56:15