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Performance Issue: Office Online in Box

Last Updated:
2018-09-05 07:29:57
Event:
2018-09-04 14:29:00
Status:
Closed
Brief Description:
There is an issue in some of Microsoft’s datacenters that can prevent documents from being loaded in Office Online. This is preventing editing documents in Cornell’s Box service, but not currently most of Cornell's Office 365.
User Impact:
When using Box, unable to load or edit Office documents with Office Online.
Workaround:
If you need to work on an Office document in Box, you can still do so if you have Box Edit installed ( https://www.box.com/resources/downloads ). Just open the document using the full Office application. If you don’t have Box Edit, you can download the file to your computer, work on it using the full application, and re-upload it to Box.
Current Status:
Microsoft has announced that this problem is resolved.
Services Affected:
Document Sharing and Collaboration
Subsites Affected:
Box
Full Description:
There is an issue in some of Microsoft’s datacenters that can prevent documents from being loaded in Office Online. This is preventing editing documents in Cornell’s Box service, which is served by an affected datacenter, but not currently most of Cornell’s Office 365, which is in a datacenter that isn’t affected.



Timeline of Changes

Description Current Status Date Time
There is an issue in some of Microsoft’s datacenters that can prevent documents from being loaded in Office Online. This is preventing editing documents in Cornell’s Box service, which is served by an affected datacenter, but not currently most of Cornell’s Office 365, which is in a datacenter that isn’t affected. Microsoft has announced that this problem is resolved. 2018-09-05 07:29:57
There is an issue in some of Microsoft’s datacenters that can prevent documents from being loaded in Office Online. This is preventing editing documents in Cornell’s Box service, which is served by an affected datacenter, but not currently most of Cornell’s Office 365, which is in a datacenter that isn’t affected. Microsoft staff are working on the issue. 2018-09-04 14:34:21