Performance Issue: Outlook on the Web (outlook.cornell.edu) "Mailbox Isn't Available"
Last Updated:
2018-09-01 12:52:58
Event:
2018-09-01 01:23:00
Status:
Closed
Brief Description:
CIT has received reports of individuals being unable to access their Office 365 mail through Outlook on the Web (outlook.cornell.edu), with a message of "Something went wrong. The mailbox isn't available."
User Impact:
Unable to sign into Outlook on the Web (outlook.cornell.edu), receiving a message of "Something went wrong. The mailbox isn't available. This may have occurred because the license for the mailbox has expired."
Workaround:
There is no workaround for this issue
Current Status:
All affected accounts now have current active licenses.
Services Affected:
Email and Calendar
Subsites Affected:
GuestIDs
Full Description:
CIT has received reports of individuals being unable to access their Office 365 mail through Outlook on the Web (outlook.cornell.edu), with a message of "Something went wrong. The mailbox isn't available. This may have occurred because the license for the mailbox has expired."
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| CIT has received reports of individuals being unable to access their Office 365 mail through Outlook on the Web (outlook.cornell.edu), with a message of "Something went wrong. The mailbox isn't available. This may have occurred because the license for the mailbox has expired." | All affected accounts now have current active licenses. | 2018-09-01 | 12:52:58 |
| CIT has received reports of individuals being unable to access their Office 365 mail through Outlook on the Web (outlook.cornell.edu), with a message of "Something went wrong. The mailbox isn't available. This may have occurred because the license for the mailbox has expired." | Cornell staff have identified the problem, an obsolete license type associated with some accounts. A search is being run to find all instances of this type of license that are connected with Cornell accounts in order to replace them with a current license. | 2018-09-01 | 01:30:27 |