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Performance Issue: Outlook on the Web (outlook.cornell.edu) "Mailbox Isn't Available"

Last Updated:
2018-09-01 08:52:58
Event:
2018-08-31 21:23:00
Status:
Closed
Brief Description:
CIT has received reports of individuals being unable to access their Office 365 mail through Outlook on the Web (outlook.cornell.edu), with a message of "Something went wrong. The mailbox isn't available."
User Impact:
Unable to sign into Outlook on the Web (outlook.cornell.edu), receiving a message of "Something went wrong. The mailbox isn't available. This may have occurred because the license for the mailbox has expired."
Workaround:
There is no workaround for this issue
Current Status:
All affected accounts now have current active licenses.
Services Affected:
Email and Calendar
Subsites Affected:
Faculty/Staff Email (Office 365)
Full Description:
CIT has received reports of individuals being unable to access their Office 365 mail through Outlook on the Web (outlook.cornell.edu), with a message of "Something went wrong. The mailbox isn't available. This may have occurred because the license for the mailbox has expired."




Timeline of Changes

Description Current Status Date Time
CIT has received reports of individuals being unable to access their Office 365 mail through Outlook on the Web (outlook.cornell.edu), with a message of "Something went wrong. The mailbox isn't available. This may have occurred because the license for the mailbox has expired." All affected accounts now have current active licenses. 2018-09-01 08:52:58
CIT has received reports of individuals being unable to access their Office 365 mail through Outlook on the Web (outlook.cornell.edu), with a message of "Something went wrong. The mailbox isn't available. This may have occurred because the license for the mailbox has expired." Cornell staff have identified the problem, an obsolete license type associated with some accounts. A search is being run to find all instances of this type of license that are connected with Cornell accounts in order to replace them with a current license. 2018-08-31 21:30:27