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Unplanned Outage: CommonSpot Authoring

Last Updated:
2010-09-28 00:00:00
Event:
2010-09-28 00:00:00
Status:
Closed
Brief Description:
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
CIT has received reports that a number of users are unable to access some CommonSpot Authoring sites.



Timeline of Changes

Description Current Status Date Time
All commonspot authoring sites are now available. Current investigation points to a malformed scheduled task, possibly\nuse of an apostrophe, which corrupted a key file, neo-cron.xml. A backup copy of the file was restored and commonspot authoring restarted.\n All commonspot authoring sites are now available. Current investigation points to a malformed scheduled task, possibly\nuse of an apostrophe, which corrupted a key file, neo-cron.xml. A backup copy of the file was restored and commonspot authoring restarted.\n 2010-09-28 00:00:00
We are currently investigating this problem and will notify you with updates on this situation. We are currently investigating this problem and will notify you with updates on this situation. 2010-09-28 00:00:00
We are experiencing an unexpected outage on the CommonSpot authoring server that is affecting a few sites. The error is, "The Cron service is not available." and is related to the ColdFusion admin. We are working on a fix. We are experiencing an unexpected outage on the CommonSpot authoring server that is affecting a few sites. The error is, "The Cron service is not available." and is related to the ColdFusion admin. We are working on a fix. 2010-09-28 00:00:00