Unplanned Outage: CommonSpot Authoring
Last Updated:
2010-09-28 04:00:00
Event:
2010-09-28 04:00:00
Status:
Closed
Brief Description:
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
CIT has received reports that a number of users are unable to access some CommonSpot Authoring sites.
CIT TDX ID:
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| All commonspot authoring sites are now available. Current investigation points to a malformed scheduled task, possibly\nuse of an apostrophe, which corrupted a key file, neo-cron.xml. A backup copy of the file was restored and commonspot authoring restarted.\n | All commonspot authoring sites are now available. Current investigation points to a malformed scheduled task, possibly\nuse of an apostrophe, which corrupted a key file, neo-cron.xml. A backup copy of the file was restored and commonspot authoring restarted.\n | 2010-09-28 | 04:00:00 |
| We are currently investigating this problem and will notify you with updates on this situation. | We are currently investigating this problem and will notify you with updates on this situation. | 2010-09-28 | 04:00:00 |
| We are experiencing an unexpected outage on the CommonSpot authoring server that is affecting a few sites. The error is, "The Cron service is not available." and is related to the ColdFusion admin. We are working on a fix. | We are experiencing an unexpected outage on the CommonSpot authoring server that is affecting a few sites. The error is, "The Cron service is not available." and is related to the ColdFusion admin. We are working on a fix. | 2010-09-28 | 04:00:00 |