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Performance Issue: Cornell Two-Step Login (Duo) Authentication Problems

Last Updated:
2018-08-20 13:05:33
Event:
2018-08-20 11:17:00
Status:
Closed
Brief Description:
The Cornell Two-Step Login (Duo) authentication service is currently unavailable or processing slowly.
User Impact:
Difficulty signing into services protected by Cornell Two-Step Login (Duo).
Workaround:
There is no workaround for this issue
Current Status:
The vendor has completed service changes that have resulted in authentications completing normally. Duo and Cornell staff are continuing to monitor the issue.
Services Affected:
Authentication and Authorization
Subsites Affected:
Two-Step Login
Full Description:
The Cornell Two-Step Login (Duo) authentication service is currently unavailable or processing slowly. Cornell and vendor staff are investigating the issue. For updates, see https://status.duo.com.



Timeline of Changes

Description Current Status Date Time
The Cornell Two-Step Login (Duo) authentication service is currently unavailable or processing slowly. Cornell and vendor staff are investigating the issue. For updates, see https://status.duo.com. The vendor has completed service changes that have resulted in authentications completing normally. Duo and Cornell staff are continuing to monitor the issue. 2018-08-20 13:05:33
The Cornell Two-Step Login (Duo) authentication service is currently unavailable or processing slowly. Cornell and vendor staff are investigating the issue. For updates, see https://status.duo.com. Login processing has been increasing steadily for the past forty minutes, and the system appears to be operating at a near-regular pace. The vendor is continuing to work on the problem. For updates, see https://status.duo.com . 2018-08-20 12:52:43
The Cornell Two-Step Login (Duo) authentication service is currently unavailable or processing slowly. Cornell and vendor staff are investigating the issue. For updates, see https://status.duo.com. The vendor reports they are working to identify the root cause of the problem and have begun making changes that are improving performance for many login attempts. For updates, see https://status.duo.com. 2018-08-20 12:31:40
The Cornell Two-Step Login (Duo) authentication service is currently unavailable or processing slowly. Cornell and vendor staff are investigating the issue. For updates, see https://status.duo.com. Cornell and vendor staff continue to investigate the issue. For updates, see https://status.duo.com. 2018-08-20 12:27:41
The DUO Two Step Authentication service is currently down. ID Management staff are currently investigating the issue. 2018-08-20 11:19:51