Skip to main content

Unplanned Outage: Some NYC Network Connections Down

Last Updated:
2018-08-18 05:49:36
Event:
2018-08-17 15:45:00
Status:
Closed
Brief Description:
The network connections to Ruffian Equine Clinic, ILR NYC, and EZ-Backup Remote are currently down. Wireless service has been restored only to NYC Tech Campus, with limited bandwidth, but there is still no wired connectivity there.
User Impact:
There is no network service for ILR NYC and Ruffian Equine Clinic. There is limited wireless service for NYC Tech Campus, but no wired connectivity.
Workaround:
There is no workaround for this issue
Current Status:
Network service has been restored to all affected locations.
Services Affected:
Network Service
Full Description:
The network connections to Ruffian Equine Clinic, ILR NYC, and EZ-Backup Remote are currently down. Wireless service has been restored only to NYC Tech Campus, with limited bandwidth, but no wired connectivity. The vendor's technician is on-site. There is no estimate at this time for full service recovery.



Timeline of Changes

Description Current Status Date Time
The network connections to Ruffian Equine Clinic, ILR NYC, and EZ-Backup Remote are currently down. Wireless service has been restored only to NYC Tech Campus, with limited bandwidth, but no wired connectivity. The vendor's technician is on-site. There is no estimate at this time for full service recovery. Network service has been restored to all affected locations. 2018-08-18 05:49:36
The network connections to Ruffian Equine Clinic, ILR NYC, and EZ-Backup Remote are currently down. Wireless service has been restored only to NYC Tech Campus, with limited bandwidth, but no wired connectivity. The vendor's technician is on-site. There is no estimate at this time for full service recovery. Cornell's service provider is continuing to work with their carrier provider on fixing the problem. Updates will resume in the morning. 2018-08-17 20:58:44
The network connections to Ruffian Equine Clinic, ILR NYC, and EZ-Backup Remote are currently down. Wireless service has been restored only to NYC Tech Campus, with limited bandwidth, but no wired connectivity. The vendor's technician is on-site. There is no estimate at this time for full service recovery. Cornell's service provider is continuing to work with their carrier provider on fixing the problem. 2018-08-17 20:57:12
The network connections to Ruffian Equine Clinic, ILR NYC, and EZ-Backup Remote are currently down. Wireless service has been restored only to NYC Tech Campus, with limited bandwidth, but no wired connectivity. The vendor's technician is on-site. There is no estimate at this time for full service recovery. The vendor and other service providers continue to work on restoring network service. 2018-08-17 19:55:23
The network connections to Ruffian Equine Clinic, ILR NYC, and EZ-Backup Remote are currently down. Wireless service has been restored only to NYC Tech Campus, with limited bandwidth, but no wired connectivity. The vendor's technician is on-site. There is no estimate at this time for full service recovery. The vendor has engaged other service providers and they are continuing to work on the problem. 2018-08-17 19:05:58
The network connections to Ruffian Equine Clinic, ILR NYC, and EZ-Backup Remote are currently down. Wireless service has been restored only to NYC Tech Campus, with limited bandwidth. The vendor's technician is on-site. There is no estimate at this time for full service recovery. The outage is due to multiple fiber cuts that are affecting areas beyond Cornell locations. 2018-08-17 18:15:25
The Network connections to NYC Tech Campus, Ruffian Equine Clinic, ILR NYC and EZ-Backup Remote are currently down. Wireless service has been restored only to NYC Tech Campus, with limited bandwidth. The source of the issue has been identified and the vendor's technician is on-site. Other affected New York City sites (ILR NYC and the Ruffian Equine Clinic) are still without network service. There is no estimate at this time for full service recovery. 2018-08-17 17:45:16
The Network connections to NYC Tech Campus, Ruffian Equine Clinic, ILR NYC and EZ-Backup Remote are currently down. Vendor is aware of the issue and a technician is on-site. But still no ETR. 2018-08-17 16:53:39
The Network connections to NYC Tech Campus, Ruffian Equine Clinic, ILR NYC and EZ-Backup Remote are currently down. CIT Network Engineers are currently investigating this issue. We will post updates as they become available. 2018-08-17 15:49:07