Unplanned Outage: Some NYC Network Connections Down
Last Updated:
2018-08-18 05:49:36
Event:
2018-08-17 15:45:00
Status:
Closed
Brief Description:
The network connections to Ruffian Equine Clinic, ILR NYC, and EZ-Backup Remote are currently down. Wireless service has been restored only to NYC Tech Campus, with limited bandwidth, but there is still no wired connectivity there.
User Impact:
There is no network service for ILR NYC and Ruffian Equine Clinic. There is limited wireless service for NYC Tech Campus, but no wired connectivity.
Workaround:
There is no workaround for this issue
Current Status:
Network service has been restored to all affected locations.
Services Affected:
Network
Full Description:
The network connections to Ruffian Equine Clinic, ILR NYC, and EZ-Backup Remote are currently down. Wireless service has been restored only to NYC Tech Campus, with limited bandwidth, but no wired connectivity. The vendor's technician is on-site. There is no estimate at this time for full service recovery.
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| The network connections to Ruffian Equine Clinic, ILR NYC, and EZ-Backup Remote are currently down. Wireless service has been restored only to NYC Tech Campus, with limited bandwidth, but no wired connectivity. The vendor's technician is on-site. There is no estimate at this time for full service recovery. | Network service has been restored to all affected locations. | 2018-08-18 | 05:49:36 |
| The network connections to Ruffian Equine Clinic, ILR NYC, and EZ-Backup Remote are currently down. Wireless service has been restored only to NYC Tech Campus, with limited bandwidth, but no wired connectivity. The vendor's technician is on-site. There is no estimate at this time for full service recovery. | Cornell's service provider is continuing to work with their carrier provider on fixing the problem. Updates will resume in the morning. | 2018-08-17 | 20:58:44 |
| The network connections to Ruffian Equine Clinic, ILR NYC, and EZ-Backup Remote are currently down. Wireless service has been restored only to NYC Tech Campus, with limited bandwidth, but no wired connectivity. The vendor's technician is on-site. There is no estimate at this time for full service recovery. | Cornell's service provider is continuing to work with their carrier provider on fixing the problem. | 2018-08-17 | 20:57:12 |
| The network connections to Ruffian Equine Clinic, ILR NYC, and EZ-Backup Remote are currently down. Wireless service has been restored only to NYC Tech Campus, with limited bandwidth, but no wired connectivity. The vendor's technician is on-site. There is no estimate at this time for full service recovery. | The vendor and other service providers continue to work on restoring network service. | 2018-08-17 | 19:55:23 |
| The network connections to Ruffian Equine Clinic, ILR NYC, and EZ-Backup Remote are currently down. Wireless service has been restored only to NYC Tech Campus, with limited bandwidth, but no wired connectivity. The vendor's technician is on-site. There is no estimate at this time for full service recovery. | The vendor has engaged other service providers and they are continuing to work on the problem. | 2018-08-17 | 19:05:58 |
| The network connections to Ruffian Equine Clinic, ILR NYC, and EZ-Backup Remote are currently down. Wireless service has been restored only to NYC Tech Campus, with limited bandwidth. The vendor's technician is on-site. There is no estimate at this time for full service recovery. | The outage is due to multiple fiber cuts that are affecting areas beyond Cornell locations. | 2018-08-17 | 18:15:25 |
| The Network connections to NYC Tech Campus, Ruffian Equine Clinic, ILR NYC and EZ-Backup Remote are currently down. | Wireless service has been restored only to NYC Tech Campus, with limited bandwidth. The source of the issue has been identified and the vendor's technician is on-site. Other affected New York City sites (ILR NYC and the Ruffian Equine Clinic) are still without network service. There is no estimate at this time for full service recovery. | 2018-08-17 | 17:45:16 |
| The Network connections to NYC Tech Campus, Ruffian Equine Clinic, ILR NYC and EZ-Backup Remote are currently down. | Vendor is aware of the issue and a technician is on-site. But still no ETR. | 2018-08-17 | 16:53:39 |
| The Network connections to NYC Tech Campus, Ruffian Equine Clinic, ILR NYC and EZ-Backup Remote are currently down. | CIT Network Engineers are currently investigating this issue. We will post updates as they become available. | 2018-08-17 | 15:49:07 |