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Performance Issue: Office 365 Offline Address Book, Additional email accounts in Outlook

Last Updated:
2018-08-17 08:51:39
Event:
2018-08-17 08:36:00
Status:
Open
Brief Description:
Offline Address Books are not being updated properly for Outlook for Windows and Mac. In addition to affecting searches for contacts, this problem also is preventing new additional accounts, such as EGAs, from being added to Outlook for Windows and Mac.
User Impact:
Contact searches in Outlook for Windows or Mac can only be performed after selecting "All Users." Additional accounts, like EGAs, cannot be added in Outlook for Windows or Outlook for Mac.
Workaround:
Selecting "All Users" allows searches to be performed. To access accounts that can’t currently be added to Outlook apps, sign into Outlook on the Web ( http://outlook.cornell.edu ), click your profile in the upper right and select Open another mailbox… . Type the address of the account and click Open.
Current Status:
Cornell staff have alerted Microsoft of this problem.
Services Affected:
Email and Calendar
Subsites Affected:
Faculty/Staff Email (Office 365)
Full Description:
An issue is preventing Offline Address Books from being updated properly for Outlook for Windows and Outlook for Mac. In addition to affecting searches for contacts, this problem also is preventing new additional accounts, such as EGAs, from being added in Outlook for Windows or Mac.

Selecting “All Users” allows searches to be performed.

To access accounts that can’t currently be added to Outlook apps, sign into Outlook on the Web ( http://outlook.cornell.edu ), click your profile in the upper right, and select Open another mailbox… Type the address of the account and click Open.



Timeline of Changes

Description Current Status Date Time
An issue is preventing Offline Address Books from being updated properly for Outlook for Windows and Outlook for Mac. In addition to affecting searches for contacts, this problem also is preventing new additional accounts, such as EGAs, from being added in Outlook for Windows or Mac. Selecting “All Users” allows searches to be performed. To access accounts that can’t currently be added to Outlook apps, sign into Outlook on the Web ( http://outlook.cornell.edu ), click your profile in the upper right, and select Open another mailbox… Type the address of the account and click Open. Cornell staff have alerted Microsoft of this problem. 2018-08-17 08:51:39