Performance Issue: Endpoint Management Tools Service Jamf Pro
Last Updated:
2018-08-15 17:27:04
Event:
2018-08-14 17:19:00
Status:
Closed
Brief Description:
The Endpoint Management Tools Service Jamf Pro component is experiencing intermittent connectivity issues after an upgrade this past weekend, 8/11 – 8/12.
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
On campus connectivity is working. There is a workaround for VPN connectivity.
Services Affected:
Endpoint Management
Subsites Affected:
Enterprise Content Management
Full Description:
The Endpoint Management Tools Service Jamf Pro component is experiencing intermittent connectivity issues after an upgrade this past weekend, 8/11 – 8/12.
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| The Endpoint Management Tools Service Jamf Pro component is experiencing intermittent connectivity issues after an upgrade this past weekend, 8/11 – 8/12. | On campus connectivity is working. There is a workaround for VPN connectivity. | 2018-08-15 | 17:27:04 |
| The Endpoint Management Tools Service Jamf Pro component is experiencing intermittent connectivity issues after an upgrade this past weekend, 8/11 – 8/12. | There is currently intermittent connectivity available for both TSPs and end-user clients which may result in an inability on the part of end-users to open Jamf Pro Self-Service. CIT Desktop Engineering is actively working to resolve this issue and will keep this Service Alert updated. | 2018-08-14 | 17:33:24 |