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Scheduled Service Change: Remedy Hot Fix being applied night of August 8, 2018

Event:
2018-08-08 21:00:00
Expected Duration:
2018-08-09 06:00:00
Status:
Closed
Brief Description:
Vendor will be applying a hot fix to the production instance of Remedy in order to fix reported problems with assigning tickets in SmartIT ("Error 106").
User Impact:
This should correct problems for users who have been experiences problems assigning tickets, aka "Error 106"
Services Affected:
IT Service Management Suite
Subsites Affected:
Remedy
Full Description:
The Remedy vendor will be applying a hot fix to the production instance of Remedy overnight in order to fix reported problems with assigning tickets in Remedy SmartIT ("Error 106").

CIT TDX ID:
CRQ000001027916



Timeline of Changes

Description Current Status Date Time
The Remedy vendor will be applying a hot fix to the production instance of Remedy overnight in order to fix reported problems with assigning tickets in Remedy SmartIT ("Error 106"). 2018-08-08 15:48:37