Scheduled Service Change: Remedy Hot Fix being applied night of August 8, 2018
Event:
2018-08-09 01:00:00
Expected Duration:
2018-08-09 10:00:00
Status:
Closed
Brief Description:
Vendor will be applying a hot fix to the production instance of Remedy in order to fix reported problems with assigning tickets in SmartIT ("Error 106").
User Impact:
This should correct problems for users who have been experiences problems assigning tickets, aka "Error 106"
Services Affected:
IT Service Management Suite
Subsites Affected:
Telephone Authorization Codes
Full Description:
The Remedy vendor will be applying a hot fix to the production instance of Remedy overnight in order to fix reported problems with assigning tickets in Remedy SmartIT ("Error 106").
CIT TDX ID:
CRQ000001027916
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| The Remedy vendor will be applying a hot fix to the production instance of Remedy overnight in order to fix reported problems with assigning tickets in Remedy SmartIT ("Error 106"). | 2018-08-08 | 19:48:37 |