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Performance Issue: Automatic Captioning for Video On Demand

Last Updated:
2018-08-16 10:20:43
Event:
2018-08-08 12:24:00
Status:
Closed
Brief Description:
Automatic machine captions for some new media uploaded to Cornell's Video On Demand service are not being processed for captioning. The captioning vendor is working to fix the issue.
Current Status:
Captioning is continuing to work normally. Testing indicates that videos uploaded since the issue started have been captioned.
Services Affected:
Video Streaming & Hosting
Subsites Affected:
Video on Demand



Timeline of Changes

Description Current Status Date Time
Automatic machine captions for some new media uploaded to Cornell's Video On Demand service are not being processed for captioning. The captioning vendor is working to fix the issue. Captioning is continuing to work normally. Testing indicates that videos uploaded since the issue started have been captioned. 2018-08-16 10:20:43
Automatic machine captions for some new media uploaded to Cornell's Video On Demand service are not being processed for captioning. The captioning vendor is working to fix the issue. It appears that this issue may no longer be affecting new content currently being uploaded. CIT staff are monitoring to confirm captioning is working for video added to Video On Demand at this time. They are also investigating the state of captioning for videos that were uploaded while the problem was occurring. 2018-08-15 15:20:03
Automatic machine captions for some new media uploaded to Cornell's Video On Demand service are not being processed for captioning. The captioning vendor is working to fix the issue. CIT is investigating 2018-08-08 12:30:53