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Performance Issue: Sponsored NetID App

Last Updated:
2018-08-14 16:14:50
Event:
2018-08-06 15:31:00
Status:
Closed
Brief Description:
The issues affecting Remedy have also had an impact on Sponsored NetID request processing. New applications can be submitted through the app, but are not being processed at this time. All will eventually be fulfilled.
User Impact:
Requests for a Sponsored NetID are being received, but not quickly fulfilled.
Workaround:
There is no workaround for this issue
Current Status:
Identity Management staff have set up a process that completes Sponsored NetID requests without going through Remedy, and automatic processing has resumed. All queued requests have been completed.
Services Affected:
Identity Services
Subsites Affected:
NetIDs
Full Description:
The issues affecting Remedy (see https://itservicealerts.hosting.cornell.edu/view/5335 ) have also had an impact on Sponsored NetID request processing. New applications can be submitted through the app, but are not being processed at this time. All will eventually be fulfilled.



Timeline of Changes

Description Current Status Date Time
The issues affecting Remedy (see https://itservicealerts.hosting.cornell.edu/view/5335 ) have also had an impact on Sponsored NetID request processing. New applications can be submitted through the app, but are not being processed at this time. All will eventually be fulfilled. Identity Management staff have set up a process that completes Sponsored NetID requests without going through Remedy, and automatic processing has resumed. All queued requests have been completed. 2018-08-14 16:14:50
The issues affecting Remedy (see https://itservicealerts.hosting.cornell.edu/view/5335 ) have also had an impact on Sponsored NetID request processing. New applications can be submitted through the app, but are not being processed at this time. All will eventually be fulfilled. Cornell staff are working on getting the queue of requests filled and restarting Sponsored NetID automated processing as soon as possible. 2018-08-07 13:11:31