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Unplanned Outage: Unable to log into Siteimprove service

Last Updated:
2018-08-01 09:46:13
Event:
2018-07-31 08:45:00
Status:
Closed
Brief Description:
When going to the specific URL for cornell login: https://my2.siteimprove.com/Auth/Saml2/6120104 - visitors get an Oops Something went wrong in our system before they get a chance to authenticate. Vendor has been notified.
Current Status:
Vendor confirmed Hotfix applied overnight is working.

CU Netid login is working again for Siteimprove.
Services Affected:
Web Accessibility



Timeline of Changes

Description Current Status Date Time
When going to the specific URL for cornell login: https://my2.siteimprove.com/Auth/Saml2/6120104 - visitors get an Oops Something went wrong in our system before they get a chance to authenticate. Vendor has been notified. Vendor confirmed Hotfix applied overnight is working. CU Netid login is working again for Siteimprove. 2018-08-01 09:46:13
When going to the specific URL for cornell login: https://my2.siteimprove.com/Auth/Saml2/6120104 - visitors get an Oops Something went wrong in our system before they get a chance to authenticate. Vendor has been notified. Logins appear to be working. Vendor is monitoring the situation. 2018-08-01 08:03:29
When going to the specific URL for cornell login: https://my2.siteimprove.com/Auth/Saml2/6120104 - visitors get an Oops Something went wrong in our system before they get a chance to authenticate. Vendor has been notified. Some Siteimprove logins/users have been successful, many are not. Vendor is still investigating and looking to resolve the problem. 2018-07-31 14:18:06
When going to the specific URL for cornell login: https://my2.siteimprove.com/Auth/Saml2/6120104 - visitors get an Oops Something went wrong in our system before they get a chance to authenticate. Vendor has been notified. Vendor reports database issues and is looking to resolve the problem. 2018-07-31 12:29:04
When going to the specific URL for cornell login: https://my2.siteimprove.com/Auth/Saml2/6120104 - visitors get an Oops Something went wrong in our system before they get a chance to authenticate. Vendor has been notified. Vendor has been contacted and CIT is monitoring 2018-07-31 10:02:14
When going to the specific URL for cornell login: https://my2.siteimprove.com/Auth/Saml2/6120104 - visitors get an Oops Something went wrong in our system before they get a chance to authenticate. Vendor has been notified. CIT is investigating 2018-07-31 10:01:32