Unplanned Outage: Unable to log into Siteimprove service
Last Updated:
2018-08-01 13:46:13
Event:
2018-07-31 12:45:00
Status:
Closed
Brief Description:
When going to the specific URL for cornell login: https://my2.siteimprove.com/Auth/Saml2/6120104 - visitors get an Oops Something went wrong in our system before they get a chance to authenticate.
Vendor has been notified.
Current Status:
Vendor confirmed Hotfix applied overnight is working.
CU Netid login is working again for Siteimprove.
CU Netid login is working again for Siteimprove.
Services Affected:
Web Accessibility
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| When going to the specific URL for cornell login: https://my2.siteimprove.com/Auth/Saml2/6120104 - visitors get an Oops Something went wrong in our system before they get a chance to authenticate. Vendor has been notified. | Vendor confirmed Hotfix applied overnight is working. CU Netid login is working again for Siteimprove. | 2018-08-01 | 13:46:13 |
| When going to the specific URL for cornell login: https://my2.siteimprove.com/Auth/Saml2/6120104 - visitors get an Oops Something went wrong in our system before they get a chance to authenticate. Vendor has been notified. | Logins appear to be working. Vendor is monitoring the situation. | 2018-08-01 | 12:03:29 |
| When going to the specific URL for cornell login: https://my2.siteimprove.com/Auth/Saml2/6120104 - visitors get an Oops Something went wrong in our system before they get a chance to authenticate. Vendor has been notified. | Some Siteimprove logins/users have been successful, many are not. Vendor is still investigating and looking to resolve the problem. | 2018-07-31 | 18:18:06 |
| When going to the specific URL for cornell login: https://my2.siteimprove.com/Auth/Saml2/6120104 - visitors get an Oops Something went wrong in our system before they get a chance to authenticate. Vendor has been notified. | Vendor reports database issues and is looking to resolve the problem. | 2018-07-31 | 16:29:04 |
| When going to the specific URL for cornell login: https://my2.siteimprove.com/Auth/Saml2/6120104 - visitors get an Oops Something went wrong in our system before they get a chance to authenticate. Vendor has been notified. | Vendor has been contacted and CIT is monitoring | 2018-07-31 | 14:02:14 |
| When going to the specific URL for cornell login: https://my2.siteimprove.com/Auth/Saml2/6120104 - visitors get an Oops Something went wrong in our system before they get a chance to authenticate. Vendor has been notified. | CIT is investigating | 2018-07-31 | 14:01:32 |