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Performance Issue: "Office 365 Direct" Notifications to EGAs

Last Updated:
2018-07-26 13:02:58
Event:
2018-07-25 11:50:00
Status:
Closed
Brief Description:
Around 11:50am on Wednesday, July 25, 2018, Cornell's Office 365 system erroneously sent a notification to Cornell Group Accounts (EGAs) indicating they had just been moved to Office 365 Direct email routing. No action needs to be taken.
User Impact:
Receipt of an erroneous email message that their EGA has experienced a routing change.
Workaround:
There is no workaround for this issue
Current Status:
Cornell staff is investigating why these messages were sent in error.
Services Affected:
Email and Calendar
Subsites Affected:
Faculty/Staff Email (Office 365)
Full Description:
Around 11:50am on Wednesday, July 25, 2018, Cornell's Office 365 system erroneously sent a notification to Cornell Group Accounts (EGAs) indicating they had just been moved to Office 365 Direct email routing. These accounts have had this type of routing for some time, and so have experienced no recent change. Cornell staff is investigating why these notifications were sent in error. Anyone who received an email around this time with a subject of "Your account has been migrated to Office365 Direct" can disregard it. No action needs to be taken.



Timeline of Changes

Description Current Status Date Time
Around 11:50am on Wednesday, July 25, 2018, Cornell's Office 365 system erroneously sent a notification to Cornell Group Accounts (EGAs) indicating they had just been moved to Office 365 Direct email routing. These accounts have had this type of routing for some time, and so have experienced no recent change. Cornell staff is investigating why these notifications were sent in error. Anyone who received an email around this time with a subject of "Your account has been migrated to Office365 Direct" can disregard it. No action needs to be taken. Cornell staff is investigating why these messages were sent in error. 2018-07-25 13:16:41