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Performance Issue: Net-Print Brief Outage Tuesday Morning 7/24/18

Last Updated:
2018-07-24 15:28:06
Event:
2018-07-24 09:59:00
Status:
Closed
Brief Description:
The Net-Print service was unavailable for about fifteen minutes on Tuesday, July 24, 2018, beginning at around 10am. Individuals attempting to print at that time were not able to.
User Impact:
Unable to select Net-Print as print destination.
Workaround:
There is no workaround for this issue
Current Status:
The service is operating normally at this time.
Services Affected:
Printing
Subsites Affected:
Net-Print
Full Description:
The Net-Print service was unavailable for about fifteen minutes on Tuesday, July 24, 2018, beginning at around 10am. Individuals attempting to print at that time were not able to access net-print.cornell.edu and could not send print jobs due to the unavailability of the PaperCut popup client for print selection options. System logs indicate any jobs that were able to be sent printed successfully.



Timeline of Changes

Description Current Status Date Time
The Net-Print service was unavailable for about fifteen minutes on Tuesday, July 24, 2018, beginning at around 10am. Individuals attempting to print at that time were not able to access net-print.cornell.edu and could not send print jobs due to the unavailability of the PaperCut popup client for print selection options. System logs indicate any jobs that were able to be sent printed successfully. The service is operating normally at this time. 2018-07-24 15:28:06