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Unplanned Outage: Remedy Service

Last Updated:
2010-09-21 00:00:00
Event:
2010-09-21 00:00:00
Status:
Closed
Brief Description:
Remedy
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
CIT has received reports that users are unable to access the Remedy service. We are currently investigating this problem and will notify you with updates on this situation.



Timeline of Changes

Description Current Status Date Time
The Remedy service located at https://www.remedy.cornell.edu/MidTier is currently unavailable. The support team is working to resolve the issue. We will keep you posted on our progress.\n\nThank you for your patience and understanding.\n The Remedy service located at https://www.remedy.cornell.edu/MidTier is currently unavailable. The support team is working to resolve the issue. We will keep you posted on our progress.\n\nThank you for your patience and understanding.\n 2010-09-21 00:00:00
The issue that we are currently experiencing with Remedy has been linked to a database problem. The DBA team is working on restoring the service. We do not believe that there will be any data lost. We are estimating the service to be restored within the next hour. As a workaround, EGA (special mailbox) admin can monitor user requests by opening the EGA in their mail client.\n\nAgain, I apologize for the inconvenience this is causing and thank you for your\npatience and understanding.\n The issue that we are currently experiencing with Remedy has been linked to a database problem. The DBA team is working on restoring the service. We do not believe that there will be any data lost. We are estimating the service to be restored within the next hour. As a workaround, EGA (special mailbox) admin can monitor user requests by opening the EGA in their mail client.\n\nAgain, I apologize for the inconvenience this is causing and thank you for your\npatience and understanding.\n 2010-09-21 00:00:00
The Remedy service has been completely restored and no data should have been lost. Please, email remedy-admin@cornell.edu with any issue you may encounter following this restore.\n\nI apologize for the inconvenience this has caused and thank you for your patience and understanding during the unplanned outage.\n The Remedy service has been completely restored and no data should have been lost. Please, email remedy-admin@cornell.edu with any issue you may encounter following this restore.\n\nI apologize for the inconvenience this has caused and thank you for your patience and understanding during the unplanned outage.\n 2010-09-21 00:00:00