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Performance Issue: Email for name-suppressed (FERPA) accounts

Last Updated:
2018-06-20 11:21:50
Event:
2018-06-20 10:43:00
Status:
Closed
Brief Description:
A change to Cornell’s identity systems is currently preventing Cornell email delivery to accounts owned by students who have decided to suppress their name under FERPA provisions.
User Impact:
Students who have suppressed their name under FERPA provisions are not receiving Cornell email.
Workaround:
There is no workaround for this issue
Current Status:
Service has been restored. An email will be sent to affected individuals providing them with some details about messages that were not delivered to them in the event they'd like to ask a sender to resend them.
Services Affected:
Email and Calendar
Subsites Affected:
Student Email (Cmail)
Full Description:
A change to Cornell’s identity systems is currently preventing Cornell email delivery to accounts owned by students who have decided to suppress their name under FERPA provisions.



Timeline of Changes

Description Current Status Date Time
A change to Cornell’s identity systems is currently preventing Cornell email delivery to accounts owned by students who have decided to suppress their name under FERPA provisions. Service has been restored. An email will be sent to affected individuals providing them with some details about messages that were not delivered to them in the event they'd like to ask a sender to resend them. 2018-06-20 11:21:50
A change to Cornell’s identity systems is currently preventing Cornell email delivery to accounts owned by students who have decided to suppress their name under FERPA provisions. Cornell staff are working to fix the problem. 2018-06-20 10:46:17