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Performance Issue: Qualtrics Login Issues

Last Updated:
2018-06-19 11:28:19
Event:
2018-06-14 09:35:00
Status:
Closed
Brief Description:
An issue has been affecting the ability of certain user groups (currently primarily students) to log into the Qualtrics survey control panel to administer surveys and review data. It did not interfere at all with the ability to respond to a survey.
User Impact:
Affected users receive a message "User not authorized" when trying to log in.
Workaround:
There is no workaround for this issue
Current Status:
Login access has been restored for students, the last remaining major group to be affected by this issue. Anyone still encountering an error when attempting to sign into Qualtrics should try refreshing the cache for their browser, and if the problems persists, contact the IT Service Desk to report the problem.
Services Affected:
Survey Service
Subsites Affected:
Qualtrics (Survey Tool)
Full Description:
An issue has been affecting the ability of certain user groups (currently primarily students) to log into the Qualtrics survey control panel to administer surveys and review data. It did not interfere at all with the ability to respond to a survey.



Timeline of Changes

Description Current Status Date Time
An issue has been affecting the ability of certain user groups (currently primarily students) to log into the Qualtrics survey control panel to administer surveys and review data. It did not interfere at all with the ability to respond to a survey. Login access has been restored for students, the last remaining major group to be affected by this issue. Anyone still encountering an error when attempting to sign into Qualtrics should try refreshing the cache for their browser, and if the problems persists, contact the IT Service Desk to report the problem. 2018-06-19 11:28:19
An issue has been affecting the ability of certain user groups (currently primarily students) to log into the Qualtrics survey control panel to administer surveys and review data. It did not interfere at all with the ability to respond to a survey. The problem is continuing to be worked on. Administrative login access has been restored for faculty and retirees. Student survey admins are still being affected. The problem did not affect staff at any time. 2018-06-18 15:15:41
Some users are currently unable to access the Qualtrics survey tool. Affected users are reporting that they are getting a "User not authorized" error message when trying to log in. Qualtrics admins are continuing to work with the vendor to resolve this issue. 2018-06-14 15:03:16
Some users are currently unable to access the Qualtrics survey tool. Affected users are reporting that they are getting a "User not authorized" error message when trying to log in. Qualtrics admins are currently working with the vendor to resolve the issue. 2018-06-14 09:41:14