Performance Issue: e-SHOP issue
Last Updated:
2018-06-12 19:46:16
Event:
2018-06-11 12:30:00
Status:
Closed
Brief Description:
e-SHOP is back up at this time. In order to log in users will need to clear the cache in their browser.
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
The issue is resolved. Anyone still receiving an access error message should clear their browser history and cache.
Services Affected:
Financial Management Service
Subsites Affected:
Office 365 Productivity Bundle
Full Description:
e-SHOP is back up at this time. In order to log in users will need to clear the cache in their browser.
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| e-SHOP is back up at this time. In order to log in users will need to clear the cache in their browser. | The issue is resolved. Anyone still receiving an access error message should clear their browser history and cache. | 2018-06-12 | 19:46:16 |
| e-SHOP is back up at this time. In order to log in users will need to clear the cache in their browser. | The vendor is still working on the issue at this time so users may see some slowness or performance degradation after logging into the system | 2018-06-11 | 19:06:54 |
| e-SHOP is not available due to a issue that the vendor is working to resolve. This issue is affecting Cornell and other institutions. | Cornell is working with the vendor to resolve the issue. | 2018-06-11 | 16:20:47 |
| E-Shop is down. | KFS admins are currently working with the vendor to resolve the issue. | 2018-06-11 | 15:24:37 |