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Performance Issue: Email App "Password Incorrect" for Cornell Google Account

Last Updated:
2018-06-05 13:33:12
Event:
2018-05-31 22:21:00
Status:
Closed
Brief Description:
Some Cornell faculty and staff who have had a Cornell Google account for a long time may see an error message indicating their password is incorrect when they use certain non-Google apps or devices to access their account.
User Impact:
An error message indicating their password is incorrect when they use certain non-Google apps or devices to access their account.
Workaround:
There is no workaround for this issue
Current Status:
This situation occurs when some apps or devices interact with an account protected by Google 2-Step Verification, required as of June 1, 2018.
Services Affected:
Email and Calendar
Full Description:
Some Cornell faculty and staff who have had a Cornell Google account for a long time (for example, as a result of their having an alumni Cmail account) may see an error message indicating their password is incorrect when they use certain non-Google apps or devices to access their account.

If you see this error, follow Google's instructions for generating and entering an app password. https://support.google.com/mail/answer/185833


Timeline of Changes

Description Current Status Date Time
Some Cornell faculty and staff who have had a Cornell Google account for a long time (for example, as a result of their having an alumni Cmail account) may see an error message indicating their password is incorrect when they use certain non-Google apps or devices to access their account. If you see this error, follow Google's instructions for generating and entering an app password. https://support.google.com/mail/answer/185833 This situation occurs when some apps or devices interact with an account protected by Google 2-Step Verification, required as of June 1, 2018. 2018-05-31 22:27:50