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Unplanned Outage: Qualtrics Unavailable

Last Updated:
2018-05-21 13:23:07
Event:
2018-05-21 11:53:00
Status:
Closed
Brief Description:
The Qualtrics survey service is unavailable at this time.
User Impact:
Users can not connect to the Qualtrics website. They are receiving an error similar to "500 : Internal Server Error".
Workaround:
There is no workaround for this issue
Current Status:
Vendor has resolved the issue causing intermittent login issues in the Canada region. All services are operating normally.
Services Affected:
Survey Service
Subsites Affected:
Qualtrics (Survey Tool)
Full Description:
The Qualtrics survey service is unavailable at this time.



Timeline of Changes

Description Current Status Date Time
The Qualtrics survey service is unavailable at this time. Vendor has resolved the issue causing intermittent login issues in the Canada region. All services are operating normally. 2018-05-21 13:23:07
The Qualtrics survey service is unavailable at this time. The vendor is investigating an increase in login error rates in the Canada region which includes Cornell. We are in the Canada region. 2018-05-21 13:04:32
The Qualtrics survey service is unavailable at this time. CIT Technical Staff is aware and is investigating the issue. 2018-05-21 11:58:22