Unplanned Outage: Qualtrics Unavailable
Last Updated:
2018-05-21 17:23:07
Event:
2018-05-21 15:53:00
Status:
Closed
Brief Description:
The Qualtrics survey service is unavailable at this time.
User Impact:
Users can not connect to the Qualtrics website. They are receiving an error similar to "500 : Internal Server Error".
Workaround:
There is no workaround for this issue
Current Status:
Vendor has resolved the issue causing intermittent login issues in the Canada region. All services are operating normally.
Services Affected:
Surveys
Subsites Affected:
TeamDynamix
Full Description:
The Qualtrics survey service is unavailable at this time.
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| The Qualtrics survey service is unavailable at this time. | Vendor has resolved the issue causing intermittent login issues in the Canada region. All services are operating normally. | 2018-05-21 | 17:23:07 |
| The Qualtrics survey service is unavailable at this time. | The vendor is investigating an increase in login error rates in the Canada region which includes Cornell. We are in the Canada region. | 2018-05-21 | 17:04:32 |
| The Qualtrics survey service is unavailable at this time. | CIT Technical Staff is aware and is investigating the issue. | 2018-05-21 | 15:58:22 |