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Performance Issue: Edit Captions in Kaltura and Video on Demand

Last Updated:
2018-05-10 15:47:31
Event:
2018-05-10 14:56:00
Status:
Closed
Brief Description:
The selection in Kaltura and Video on Demand that make it possible it edit captions is not appearing in the dropdown menu. It's still possible to download the caption file, edit it on your computer, then reupload.
User Impact:
Captions cannot be edited within the service.
Workaround:
Download the captions, edit them on your computer, then reupload them. See https://it.cornell.edu/vod/upload-captions
Current Status:
The feature is still available. It has been moved under the "Captions Request" selection. (You may have to refresh to see it.) Documentation on it.cornell.edu is being updated to reflect this change.
Services Affected:
Video Streaming & Hosting
Subsites Affected:
Video on Demand
Video Platform Service (VPS)
Full Description:
The selection in Kaltura and Video on Demand that make it possible it edit captions is not appearing in the dropdown menu. It's still possible to download the caption file, edit it on your computer, then reupload.



Timeline of Changes

Description Current Status Date Time
The selection in Kaltura and Video on Demand that make it possible it edit captions is not appearing in the dropdown menu. It's still possible to download the caption file, edit it on your computer, then reupload. The feature is still available. It has been moved under the "Captions Request" selection. (You may have to refresh to see it.) Documentation on it.cornell.edu is being updated to reflect this change. 2018-05-10 15:47:31
The selection in Kaltura and Video on Demand that make it possible it edit captions is not appearing in the dropdown menu. It's still possible to download the caption file, edit it on your computer, then reupload. The vendor has been contacted for more information about how to access caption editing online. 2018-05-10 15:00:03