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Unplanned Outage: Blackberry Enterprise Service disruption

Last Updated:
2010-09-15 00:00:00
Event:
2010-09-15 00:00:00
Status:
Closed
Brief Description:
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
Some BlackBerry users that have mailboxes on mbxa.exchange.cornell.edu may have noticed a disruption in service since 1:20pm this afternoon. This is due to a hung thread on the Messaging Agent that talks to mbxa.



Timeline of Changes

Description Current Status Date Time
CIT Technical Support Staff are looking into the cause and resolution of the problem at this time. CIT Technical Support Staff are looking into the cause and resolution of the problem at this time. 2010-09-15 00:00:00
The BlackBerry Messaging Agents have been restarted and this has cleared up the problem. \n\n\n The BlackBerry Messaging Agents have been restarted and this has cleared up the problem. \n\n\n 2010-09-15 00:00:00