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Performance Issue: Calendar invitations to Cornell student email accounts

Last Updated:
2018-05-03 09:54:45
Event:
2018-05-02 15:37:00
Status:
Closed
Brief Description:
Calendar invitations sent from email accounts outside Cornell, or from Cornell Office 365, to Cornell student email accounts are not being delivered. This issue is affecting both student Cornell Google accounts and anywhere a student may be forwarding.
User Impact:
Students are not receiving calendar invitations sent from email accounts outside Cornell, or from Cornell Office 365.
Workaround:
There is no workaround for this issue
Current Status:
The fix was applied this morning and has been confirmed to be working.
Services Affected:
Email and Calendar
Subsites Affected:
Student Calendar (Cmail)
Full Description:
Calendar invitations sent from email accounts outside Cornell, or from Cornell Office 365, to Cornell student email accounts are not being delivered. This issue is affecting both student Cornell Google accounts and anywhere a student may be forwarding their mail. A fix has been identified and is expected to be in place by tomorrow morning (Thursday, May 3, 2018).

Note: A separate issue is affecting calendar events originating in Google, passing through Cornell Office 365, and going back to Google. For details, see:
https://itservicealerts.hosting.cornell.edu/view/5178



Timeline of Changes

Description Current Status Date Time
Calendar invitations sent from email accounts outside Cornell, or from Cornell Office 365, to Cornell student email accounts are not being delivered. This issue is affecting both student Cornell Google accounts and anywhere a student may be forwarding their mail. A fix has been identified and is expected to be in place by tomorrow morning (Thursday, May 3, 2018). Note: A separate issue is affecting calendar events originating in Google, passing through Cornell Office 365, and going back to Google. For details, see: https://itservicealerts.hosting.cornell.edu/view/5178 The fix was applied this morning and has been confirmed to be working. 2018-05-03 09:54:45
Calendar invitations sent from email accounts outside Cornell, or from Cornell Office 365, to Cornell student email accounts are not being delivered. This issue is affecting both student Cornell Google accounts and anywhere a student may be forwarding their mail. A fix has been identified and is expected to be in place by tomorrow morning (Thursday, May 3, 2018). Note: A separate issue is affecting calendar events originating in Google, passing through Cornell Office 365, and going back to Google. For details, see: https://itservicealerts.hosting.cornell.edu/view/5178 A possible fix has been identified and will be applied the morning of Thursday, May 3, 2018. 2018-05-02 17:43:42