Unplanned Outage: Logins not working for Siteimprove
Last Updated:
2018-04-26 16:50:50
Event:
2018-04-26 12:22:00
Status:
Closed
Brief Description:
Siteimprove users cannot log into service - they can authenticate via Netid/password, but then browser spins waiting for my2.siteimprove.com
Vendor has been notified of issue
Current Status:
Vendor confirmed there was an outage from 8:15am- 9:00am
Login issues were resolved with a fix around 9am.
Login issues were resolved with a fix around 9am.
Services Affected:
Web Accessibility
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| Siteimprove users cannot log into service - they can authenticate via Netid/password, but then browser spins waiting for my2.siteimprove.com Vendor has been notified of issue | Vendor confirmed there was an outage from 8:15am- 9:00am Login issues were resolved with a fix around 9am. | 2018-04-26 | 16:50:50 |
| Siteimprove users cannot log into service - they can authenticate via Netid/password, but then browser spins waiting for my2.siteimprove.com Vendor has been notified of issue | Logins appear to be working again. Vendor still investigating. | 2018-04-26 | 13:13:51 |
| Siteimprove users cannot log into service - they can authenticate via Netid/password, but then browser spins waiting for my2.siteimprove.com Vendor has been notified of issue | CIT is investigating | 2018-04-26 | 12:25:02 |