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Unplanned Outage: Logins not working for Siteimprove

Last Updated:
2018-04-26 16:50:50
Event:
2018-04-26 12:22:00
Status:
Closed
Brief Description:
Siteimprove users cannot log into service - they can authenticate via Netid/password, but then browser spins waiting for my2.siteimprove.com Vendor has been notified of issue
Current Status:
Vendor confirmed there was an outage from 8:15am- 9:00am

Login issues were resolved with a fix around 9am.
Services Affected:
Web Accessibility



Timeline of Changes

Description Current Status Date Time
Siteimprove users cannot log into service - they can authenticate via Netid/password, but then browser spins waiting for my2.siteimprove.com Vendor has been notified of issue Vendor confirmed there was an outage from 8:15am- 9:00am Login issues were resolved with a fix around 9am. 2018-04-26 16:50:50
Siteimprove users cannot log into service - they can authenticate via Netid/password, but then browser spins waiting for my2.siteimprove.com Vendor has been notified of issue Logins appear to be working again. Vendor still investigating. 2018-04-26 13:13:51
Siteimprove users cannot log into service - they can authenticate via Netid/password, but then browser spins waiting for my2.siteimprove.com Vendor has been notified of issue CIT is investigating 2018-04-26 12:25:02