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Performance Issue: Remedy perfomance issue

Last Updated:
2018-04-20 09:50:45
Event:
2018-04-20 08:00:00
Status:
Closed
Brief Description:
Remedy Performance Issue
User Impact:
User will notice slow response when selecting from drop down menus when creating or assigning tickets in Remedy.
Workaround:
There is no workaround for this issue
Current Status:
Technicians have confirmed that system performance is normal. A small number of users may experience occasional error messages related to automated ticket assignment. The vendor is working to identify the impacted users and fix the problem.

As always, please report any Remedy problems to remedy-admin@cornell.edu.
Services Affected:
IT Service Management Suite
Subsites Affected:
Remedy
Full Description:
We are investigating reported Remedy Performance Issues. Slow response of drop down menus.



Timeline of Changes

Description Current Status Date Time
We are investigating reported Remedy Performance Issues. Slow response of drop down menus. Technicians have confirmed that system performance is normal. A small number of users may experience occasional error messages related to automated ticket assignment. The vendor is working to identify the impacted users and fix the problem. As always, please report any Remedy problems to remedy-admin@cornell.edu. 2018-04-20 09:50:45
We are investigating reported Remedy Performance Issues. Slow response of drop down menus. The vendor has been notified and is investigating. 2018-04-20 08:40:58