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Performance Issue: Box Tools in Firefox ESR (Extended Support Release)

Last Updated:
2018-04-16 10:19:08
Event:
2018-04-16 10:16:00
Status:
Open
Brief Description:
The version of Box Tools released last month is not working with Firefox browser’s current ESR (Extended Support Release). The problem is occurring because Firefox ESR is based on a version of Firefox that is older than what Box Tools supports.
User Impact:
Functionality provided by Box Tools is not working when used with Firefox ESR.
Workaround:
The Box Tools plugin is working with the current (non-ESR) release of Firefox, as well as the current version of Chrome.

Box Drive is another way of opening files that are stored in Box using your computer desktop: https://www.box.com/drive .
Current Status:
The version of Box Tools released last month is not working with Firefox browser’s current ESR (Extended Support Release). The problem is occurring because Firefox ESR is based on a version of Firefox that is older than what Box Tools supports. Box expects that the next version of ESR, which should be released in the next month or two, should fix the issue.

In the meantime, the Box Tools plugin is working with the current (non-ESR) release of Firefox, as well as the current version of Chrome.

Box Drive is another way of opening files that are stored in Box using your computer desktop: https://www.box.com/drive .

For more information about Box Tools, see: https://it.cornell.edu/news/box-tools-upgrade-released-month/20180316
Services Affected:
Document Storage and Collaboration
Subsites Affected:
Box
Full Description:
The version of Box Tools released last month is not working with Firefox browser’s current ESR (Extended Support Release). The problem is occurring because Firefox ESR is based on a version of Firefox that is older than what Box Tools supports.



Timeline of Changes

Description Current Status Date Time
The version of Box Tools released last month is not working with Firefox browser’s current ESR (Extended Support Release). The problem is occurring because Firefox ESR is based on a version of Firefox that is older than what Box Tools supports. The version of Box Tools released last month is not working with Firefox browser’s current ESR (Extended Support Release). The problem is occurring because Firefox ESR is based on a version of Firefox that is older than what Box Tools supports. Box expects that the next version of ESR, which should be released in the next month or two, should fix the issue. In the meantime, the Box Tools plugin is working with the current (non-ESR) release of Firefox, as well as the current version of Chrome. Box Drive is another way of opening files that are stored in Box using your computer desktop: https://www.box.com/drive . For more information about Box Tools, see: https://it.cornell.edu/news/box-tools-upgrade-released-month/20180316 2018-04-16 10:19:08