Skip to main content

Performance Issue: Box Tools in Firefox ESR (Extended Support Release)

Last Updated:
2018-06-13 07:52:25
Event:
2018-04-16 10:16:00
Status:
Closed
Brief Description:
Box Tools released in March is not working with the Firefox ESR (Extended Support Release) available to managed computers. The problem occurs because that Firefox ESR is in turn based on a version of Firefox that's older than what Box Tools supports.
User Impact:
Functionality provided by Box Tools is not working when used with Firefox ESR.
Workaround:
The Box Tools plugin is working with the current (non-ESR) release of Firefox, as well as the current version of Chrome.

Box Drive is another way of opening files that are stored in Box using your computer desktop: https://www.box.com/drive .
Current Status:
The Box Tools-compatible version of Firefox ESR (60) should be available to managed computers in the fall. A troubleshooting tip has been added to the IT@Cornell Box website: https://it.cornell.edu/box/problem-box-tools-firefox-esr-extended-support-release

In the meantime, the Box Tools plugin is working with the current (non-ESR) release of Firefox, as well as the current version of Chrome.

Box Drive is another way of opening files that are stored in Box using your computer desktop: https://www.box.com/drive .
Services Affected:
Document Storage and Collaboration
Subsites Affected:
Box
Full Description:
The version of Box Tools released in March is not working with the version of Firefox browser’s ESR (Extended Support Release) that is available to managed computers. The problem is occurring because that version of Firefox ESR is in turn based on a version of Firefox that is older than what Box Tools supports.



Timeline of Changes

Description Current Status Date Time
The version of Box Tools released in March is not working with the version of Firefox browser’s ESR (Extended Support Release) that is available to managed computers. The problem is occurring because that version of Firefox ESR is in turn based on a version of Firefox that is older than what Box Tools supports. The Box Tools-compatible version of Firefox ESR (60) should be available to managed computers in the fall. A troubleshooting tip has been added to the IT@Cornell Box website: https://it.cornell.edu/box/problem-box-tools-firefox-esr-extended-support-release In the meantime, the Box Tools plugin is working with the current (non-ESR) release of Firefox, as well as the current version of Chrome. Box Drive is another way of opening files that are stored in Box using your computer desktop: https://www.box.com/drive . 2018-06-13 07:52:08
The version of Box Tools released last month is not working with Firefox browser’s current ESR (Extended Support Release). The problem is occurring because Firefox ESR is based on a version of Firefox that is older than what Box Tools supports. The version of Box Tools released last month is not working with Firefox browser’s current ESR (Extended Support Release). The problem is occurring because Firefox ESR is based on a version of Firefox that is older than what Box Tools supports. Box expects that the next version of ESR, which should be released in the next month or two, should fix the issue. In the meantime, the Box Tools plugin is working with the current (non-ESR) release of Firefox, as well as the current version of Chrome. Box Drive is another way of opening files that are stored in Box using your computer desktop: https://www.box.com/drive . For more information about Box Tools, see: https://it.cornell.edu/news/box-tools-upgrade-released-month/20180316 2018-04-16 10:19:08