Performance Issue: Remedy Email Processing Delays
Last Updated:
2018-04-13 18:56:31
Event:
2018-04-13 16:00:00
Status:
Closed
Brief Description:
Email processing in Remedy is currently not working for all queues.
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
The Remedy email processing issue has been resolved. Email to Remedy is processing normally again at this time.
Services Affected:
IT Service Management Suite
Subsites Affected:
Telephone Authorization Codes
Full Description:
Email processing in Remedy is currently not working for all queues.
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| Email processing in Remedy is currently not working for all queues. | The Remedy email processing issue has been resolved. Email to Remedy is processing normally again at this time. | 2018-04-13 | 18:56:31 |
| Email processing in Remedy is currently not working for all queues. | The Remedy admins are currently investigating this issue. | 2018-04-13 | 17:14:50 |