Performance Issue: Remedy Email Processing Delays
Last Updated:
2018-04-13 14:22:11
Event:
2018-04-13 12:29:00
Status:
Closed
Brief Description:
Email processing in Remedy is currently not working for all queues.
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
The Remedy email processing issue has been resolved. Email to Remedy is processing normally now.
Services Affected:
IT Service Management Suite
Subsites Affected:
Telephone Authorization Codes
Full Description:
Email processing in Remedy is currently not working for all queues.
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| Email processing in Remedy is currently not working for all queues. | The Remedy email processing issue has been resolved. Email to Remedy is processing normally now. | 2018-04-13 | 13:58:08 |
| Email processing in Remedy is currently not working for all queues. | The Remedy admins are currently investigating this issue. | 2018-04-13 | 12:31:27 |