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Performance Issue: Remedy Email Processing Delays

Last Updated:
2018-04-13 10:22:11
Event:
2018-04-13 08:29:00
Status:
Closed
Brief Description:
Email processing in Remedy is currently not working for all queues.
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
The Remedy email processing issue has been resolved. Email to Remedy is processing normally now.
Services Affected:
IT Service Management Suite
Subsites Affected:
Remedy
Full Description:
Email processing in Remedy is currently not working for all queues.



Timeline of Changes

Description Current Status Date Time
Email processing in Remedy is currently not working for all queues. The Remedy email processing issue has been resolved. Email to Remedy is processing normally now. 2018-04-13 09:58:08
Email processing in Remedy is currently not working for all queues. The Remedy admins are currently investigating this issue. 2018-04-13 08:31:27