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Performance Issue: E-List Delivery and Web Interface

Last Updated:
2018-04-10 15:00:28
Event:
2018-04-10 10:30:00
Status:
Closed
Brief Description:
An issue affected email to Cornell e-lists, as well as the e-list web interface, for about twenty minutes, starting at 9:09 this morning (Tuesday, April 10, 2018). Normal service has been restored.
User Impact:
Mail to e-lists was affected and the e-list web interface was unavailable.
Workaround:
There is no workaround for this issue
Current Status:
Investigation into the issue showed that mail to e-list was only delayed, and was all delivered by around 9:30am.
Services Affected:
Mass Email
Subsites Affected:
E-lists (Lyris)
Full Description:
An issue affected email to Cornell e-lists, as well as the e-list web interface, for about twenty minutes, starting at 9:09 this morning (Tuesday, April 10, 2018). Normal service has been restored. The extent of the effects of the problem is being investigated and will be provided as an update.



Timeline of Changes

Description Current Status Date Time
An issue affected email to Cornell e-lists, as well as the e-list web interface, for about twenty minutes, starting at 9:09 this morning (Tuesday, April 10, 2018). Normal service has been restored. The extent of the effects of the problem is being investigated and will be provided as an update. Investigation into the issue showed that mail to e-list was only delayed, and was all delivered by around 9:30am. 2018-04-10 15:00:28
An issue affected email to Cornell e-lists, as well as the e-list web interface, for about twenty minutes, starting at 9:09 this morning (Tuesday, April 10, 2018). Normal service has been restored. The extent of the effects of the problem is being investigated and will be provided as an update. Service is restored. Cornell staff are investigating the exact extent to which the problem affected delivery. 2018-04-10 10:36:37