Skip to main content

Performance Issue: Video On Demand API Errors

Last Updated:
2018-04-04 13:27:39
Event:
2018-04-04 12:10:00
Status:
Closed
Brief Description:
Some users are reporting receiving API errors when attempting to upload media or perform other actions in the VOD.
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
Vendor engineers have stated that this issue was related to a temporary database problem which has now been resolved.
Services Affected:
Video Streaming & Hosting
Subsites Affected:
Video on Demand
Full Description:
Some users are reporting receiving API errors when attempting to upload media or perform other actions in the VOD.



Timeline of Changes

Description Current Status Date Time
Some users are reporting receiving API errors when attempting to upload media or perform other actions in the VOD. Vendor engineers have stated that this issue was related to a temporary database problem which has now been resolved. 2018-04-04 13:27:39
Some users are reporting receiving API errors when attempting to upload media or perform other actions in the VOD. We are currently working with the vendor to investigate the issue. 2018-04-04 12:12:21