Performance Issue: New Qualtrics user accounts not being created automatically
Last Updated:
2018-03-28 20:22:08
Event:
2018-03-28 16:01:00
Status:
Closed
Brief Description:
Reports indicate that new user accounts are not being created automatically when a user logs in for the first time.
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
New users should now be able to create new Qualtrics accounts by logging into https://surveys.cornell.edu .
Services Affected:
Surveys
Subsites Affected:
TeamDynamix
Full Description:
Reports indicate that new user accounts are not being created automatically when a user logs in for the first time. There are no reports of existing user accounts being impacted by this problem.
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| Reports indicate that new user accounts are not being created automatically when a user logs in for the first time. There are no reports of existing user accounts being impacted by this problem. | New users should now be able to create new Qualtrics accounts by logging into https://surveys.cornell.edu . | 2018-03-28 | 20:22:08 |
| Reports indicate that new user accounts are not being created automatically when a user logs in for the first time. There are no reports of existing user accounts being impacted by this problem. | New users should now be able to create new Qualtrics accounts by logging into https://cornell.qualtrics.com . | 2018-03-28 | 19:48:18 |
| Reports indicate that new user accounts are not being created automatically when a user logs in for the first time. There are no reports of existing user accounts being impacted by this problem. | Qualtrics admins are currently investigating this issue. Existing Qualtrics users should be able to access their accounts now. | 2018-03-28 | 19:39:34 |
| Reports indicate that new user accounts are not being created automatically when a user logs in for the first time. There are no reports of existing user accounts being impacted by this problem. | Access to Qualtrics website is currently unavailable. Qualtrics admins are currently investigating this issue. | 2018-03-28 | 19:18:17 |
| Reports indicate that new user accounts are not being created automatically when a user logs in for the first time. There are no reports of existing user accounts being impacted by this problem. | Qultrics admins are currently investigating this issue. | 2018-03-28 | 16:05:13 |