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Performance Issue: New Qualtrics user accounts not being created automatically

Last Updated:
2018-03-28 16:22:08
Event:
2018-03-28 12:01:00
Status:
Closed
Brief Description:
Reports indicate that new user accounts are not being created automatically when a user logs in for the first time.
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
New users should now be able to create new Qualtrics accounts by logging into https://surveys.cornell.edu .
Services Affected:
Survey Service
Subsites Affected:
Qualtrics (Survey Tool)
Full Description:
Reports indicate that new user accounts are not being created automatically when a user logs in for the first time. There are no reports of existing user accounts being impacted by this problem.



Timeline of Changes

Description Current Status Date Time
Reports indicate that new user accounts are not being created automatically when a user logs in for the first time. There are no reports of existing user accounts being impacted by this problem. New users should now be able to create new Qualtrics accounts by logging into https://surveys.cornell.edu . 2018-03-28 16:22:08
Reports indicate that new user accounts are not being created automatically when a user logs in for the first time. There are no reports of existing user accounts being impacted by this problem. New users should now be able to create new Qualtrics accounts by logging into https://cornell.qualtrics.com . 2018-03-28 15:48:18
Reports indicate that new user accounts are not being created automatically when a user logs in for the first time. There are no reports of existing user accounts being impacted by this problem. Qualtrics admins are currently investigating this issue. Existing Qualtrics users should be able to access their accounts now. 2018-03-28 15:39:34
Reports indicate that new user accounts are not being created automatically when a user logs in for the first time. There are no reports of existing user accounts being impacted by this problem. Access to Qualtrics website is currently unavailable. Qualtrics admins are currently investigating this issue. 2018-03-28 15:18:17
Reports indicate that new user accounts are not being created automatically when a user logs in for the first time. There are no reports of existing user accounts being impacted by this problem. Qultrics admins are currently investigating this issue. 2018-03-28 12:05:13