Performance Issue: Adobe Sign Access for New or Existing Documents
Last Updated:
2018-03-21 14:12:36
Event:
2018-03-20 15:02:00
Status:
Closed
Brief Description:
Adobe has reported that they are experiencing an incident which is impacting the Adobe Sign service. CIT has confirmed problems accessing existing documents or adding new ones to the service.
User Impact:
Individuals may encounter a message when trying to use an existing document, “Sorry, we were not able to process your request. Please try again later.” Attempts to start a new document for Adobe Sign may result in “Oops! An error occurred.” with reference to “500 internal server error.”
Workaround:
There is no workaround for this issue
Current Status:
Adobe has resolved the issue.
Services Affected:
Electronic Signature
Full Description:
Adobe has reported that they are experiencing an incident which is impacting the Adobe Sign service. CIT has confirmed problems accessing existing documents or adding new ones to the service. Individuals may encounter a message when trying to use an existing document, “Sorry, we were not able to process your request. Please try again later.” Attempts to start a new document for Adobe Sign may result in “Oops! An error occurred.” with reference to “500 internal server error.”
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| Adobe has reported that they are experiencing an incident which is impacting the Adobe Sign service. CIT has confirmed problems accessing existing documents or adding new ones to the service. Individuals may encounter a message when trying to use an existing document, “Sorry, we were not able to process your request. Please try again later.” Attempts to start a new document for Adobe Sign may result in “Oops! An error occurred.” with reference to “500 internal server error.” | Adobe has resolved the issue. | 2018-03-21 | 14:12:36 |
| Adobe has reported that they are experiencing an incident which is impacting the Adobe Sign service. CIT has confirmed problems accessing existing documents or adding new ones to the service. Individuals may encounter a message when trying to use an existing document, “Sorry, we were not able to process your request. Please try again later.” Attempts to start a new document for Adobe Sign may result in “Oops! An error occurred.” with reference to “500 internal server error.” | Adobe staff are working on the problem. | 2018-03-20 | 15:06:51 |