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Performance Issue: Captions in Video on Demand

Last Updated:
2018-03-06 16:05:11
Event:
2018-03-06 14:26:00
Status:
Closed
Brief Description:
In the Video on Demand Service (VOD) attempts to request captions for a video via the Actions menu return an error ("Error 500...").
User Impact:
Error message when trying to request captions via the Actions menu.
Workaround:
Requesting captions via tagging is still working. Please see https://it.cornell.edu/vod/captions for details.
Current Status:
The vendor has fixed the issue and captioning is working normally again.
Services Affected:
Video Streaming & Hosting
Subsites Affected:
Video on Demand
Full Description:
In the Video on Demand Service (VOD) attempts to request captions for a video via the Actions menu return an error ("Error 500...").



Timeline of Changes

Description Current Status Date Time
In the Video on Demand Service (VOD) attempts to request captions for a video via the Actions menu return an error ("Error 500..."). The vendor has fixed the issue and captioning is working normally again. 2018-03-06 16:05:11
In the Video on Demand Service (VOD) attempts to request captions for a video via the Actions menu return an error ("Error 500..."). Requesting captions via tagging is still working. Please see https://it.cornell.edu/vod/captions for details. The vendor is continuing to investigate the problem. 2018-03-06 14:44:16
In the Video on Demand Service (VOD) attempts to request captions for a video via the Actions menu return an error ("Error 500..."). Cornell staff have notified the vendor, who is investigating. 2018-03-06 14:30:01