Performance Issue: Captions in Video on Demand
Last Updated:
2018-03-06 21:05:11
Event:
2018-03-06 19:26:00
Status:
Closed
Brief Description:
In the Video on Demand Service (VOD) attempts to request captions for a video via the Actions menu return an error ("Error 500...").
User Impact:
Error message when trying to request captions via the Actions menu.
Workaround:
Requesting captions via tagging is still working. Please see https://it.cornell.edu/vod/captions for details.
Current Status:
The vendor has fixed the issue and captioning is working normally again.
Services Affected:
Video Streaming & Hosting
Full Description:
In the Video on Demand Service (VOD) attempts to request captions for a video via the Actions menu return an error ("Error 500...").
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| In the Video on Demand Service (VOD) attempts to request captions for a video via the Actions menu return an error ("Error 500..."). | The vendor has fixed the issue and captioning is working normally again. | 2018-03-06 | 21:05:11 |
| In the Video on Demand Service (VOD) attempts to request captions for a video via the Actions menu return an error ("Error 500..."). | Requesting captions via tagging is still working. Please see https://it.cornell.edu/vod/captions for details. The vendor is continuing to investigate the problem. | 2018-03-06 | 19:44:16 |
| In the Video on Demand Service (VOD) attempts to request captions for a video via the Actions menu return an error ("Error 500..."). | Cornell staff have notified the vendor, who is investigating. | 2018-03-06 | 19:30:01 |