Performance Issue: Siteimprove login not working for some individuals
Last Updated:
2018-03-05 14:27:20
Event:
2018-02-27 14:01:00
Status:
Closed
Brief Description:
Some individuals are unable to log in to Siteimprove, Cornell's tool for checking website accessibility.
User Impact:
Some individuals who are in multiple Siteimprove accounts are unable to log in.
Workaround:
There is no workaround for this issue
Current Status:
The vendor has resolved the login issue.
Services Affected:
Web Accessibility
Full Description:
When some individuals try to log in to Siteimprove with their Cornell NetID and password, they see an error message: Single Sign-On (SSO) user authentication failure. This issue isn't affecting most Cornell users.
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| When some individuals try to log in to Siteimprove with their Cornell NetID and password, they see an error message: Single Sign-On (SSO) user authentication failure. This issue isn't affecting most Cornell users. | The vendor has resolved the login issue. | 2018-03-05 | 14:27:20 |
| When some individuals try to log in to Siteimprove with their Cornell NetID and password, they see an error message: Single Sign-On (SSO) user authentication failure. This issue isn't affecting most Cornell users. | Most individuals who were affected by this issue can log in successfully. The vendor is continuing to work on restoring access for some remaining Cornell staff who are users in multiple Siteimprove accounts. | 2018-03-01 | 13:52:52 |
| When some individuals try to log in to Siteimprove with their Cornell NetID and password, they see an error message: Single Sign-On (SSO) user authentication failure. This issue isn't affecting all Cornell users. | CIT is continuing to work with the Siteimprove vendor. Some individuals who were previously affected can now log in, but the issue is still preventing some from logging in. | 2018-02-27 | 17:47:06 |
| When some individuals try to log in to Siteimprove with their Cornell NetID and password, they see an error message: Single Sign-On (SSO) user authentication failure. This issue isn't affecting all Cornell users. | CIT is investigating. | 2018-02-27 | 14:37:05 |
| When individuals try to log in to Siteimprove with their Cornell NetID and password, they see an error message: Single Sign-On (SSO) user authentication failure. | CIT is investigating. | 2018-02-27 | 14:28:00 |