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Performance Issue: Kaltura Video Hosting and Video On Demand Service

Last Updated:
2018-02-14 14:01:16
Event:
2018-02-02 12:51:00
Status:
Closed
Brief Description:
There are reports of performance issues with Kaltura video hosting, the service for Cornell Video On Demand. Problems observed include some content not loading or error messages in Video on Demand.
User Impact:
Content not loading or error messages in Video on Demand.
Workaround:
There is no workaround for this issue
Current Status:
Kaltura staff has identified the issue and adjusted their systems so that performance should be close to normal while they work on a permanent fix for the underlying problem.
Services Affected:
Video Streaming & Hosting
Subsites Affected:
Video on Demand
Video Platform Service (VPS)
Full Description:
There are reports of performance issues with Kaltura video hosting, the service for Cornell Video On Demand. Problems observed include some content not loading or error messages in Video on Demand.



Timeline of Changes

Description Current Status Date Time
There are reports of performance issues with Kaltura video hosting, the service for Cornell Video On Demand. Problems observed include some content not loading or error messages in Video on Demand. Kaltura staff has identified the issue and adjusted their systems so that performance should be close to normal while they work on a permanent fix for the underlying problem. 2018-02-02 14:27:27
There are reports of performance issues with Kaltura video hosting, the service for Cornell Video On Demand. Problems observed include some content not loading or error messages in Video on Demand. Kaltura staff are investigating. 2018-02-02 13:02:55