Performance Issue: Service restored, work ongoing:Verizon phones calling Cornell phone numbers
Last Updated:
2018-01-19 13:52:14
Event:
2018-01-18 13:54:00
Status:
Closed
Brief Description:
Verizon cell phones and Verizon landline phones were unable to call or receive calls from many (but not all) Cornell campus phone numbers. The caller may have heard a message indicating that the call did not go through.
User Impact:
Calls should be going through at this time. Work is ongoing, and there is a possibility of intermittent interruptions as efforts progress.
Workaround:
There is no workaround for this issue
Current Status:
AT&T has confirmed that this issue is resolved.
Services Affected:
Telephone
Subsites Affected:
Media3 Managed Web Hosting
Full Description:
Verizon cell phones and Verizon landline phones were unable to call or receive calls from many (but not all) Cornell campus phone numbers. The caller may have heard a message indicating that the call did not go through.
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| Verizon cell phones and Verizon landline phones were unable to call or receive calls from many (but not all) Cornell campus phone numbers. The caller may have heard a message indicating that the call did not go through. | AT&T has confirmed that this issue is resolved. | 2018-01-19 | 13:52:14 |
| Verizon cell phones and Verizon landline phones were unable to call or receive calls from many (but not all) Cornell campus phone numbers. The caller may have heard a message indicating that the call did not go through. | AT&T has restored service and calls should be going through. Work is ongoing, and there is a possibility of intermittent interruptions as efforts progress. This issue is widespread and has affected a large number of AT&T customers in addition to the university. | 2018-01-18 | 18:50:38 |
| Verizon cell phones and Verizon landline phones are unable to call or receive calls from many (but not all) Cornell campus phone numbers. The caller may hear a message indicating that the call did not go through. Retrying the call may work. | The issue has been escalated within AT&T. | 2018-01-18 | 17:23:15 |
| Verizon cell phones and Verizon landline phones are unable to call or receive calls from many (but not all) Cornell campus phone numbers. The caller may hear a message indicating that the call did not go through. Retrying the call may work. | AT&T's engineer is continuing to investigate the issue. | 2018-01-18 | 16:18:47 |
| There is an issue with calls from Verizon cell service to Cornell campus numbers. Some calls of this type are not being completed, sometimes with a message indicating that the call did not go through. Retrying the call may work. | AT&T has dispatched an engineer to investigate the issue. | 2018-01-18 | 15:12:51 |
| There is an issue with calls from Verizon cell service to Cornell campus numbers. Some calls of this type are not being completed, sometimes with a message indicating that the call did not go through. Retrying the call may work. | Cornell voice services staff are working with our service providers to investigate the problem and identify a solution. | 2018-01-18 | 13:59:20 |