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Performance Issue: Service restored, work ongoing:Verizon phones calling Cornell phone numbers

Last Updated:
2018-01-19 08:52:14
Event:
2018-01-18 08:54:00
Status:
Closed
Brief Description:
Verizon cell phones and Verizon landline phones were unable to call or receive calls from many (but not all) Cornell campus phone numbers. The caller may have heard a message indicating that the call did not go through.
User Impact:
Calls should be going through at this time. Work is ongoing, and there is a possibility of intermittent interruptions as efforts progress.
Workaround:
There is no workaround for this issue
Current Status:
AT&T has confirmed that this issue is resolved.
Services Affected:
Telephone
Subsites Affected:
IP Voice Service
Telephone Services for Faculty and Staff (Analog/Digital)
Student Voice Service
Full Description:
Verizon cell phones and Verizon landline phones were unable to call or receive calls from many (but not all) Cornell campus phone numbers. The caller may have heard a message indicating that the call did not go through.



Timeline of Changes

Description Current Status Date Time
Verizon cell phones and Verizon landline phones were unable to call or receive calls from many (but not all) Cornell campus phone numbers. The caller may have heard a message indicating that the call did not go through. AT&T has confirmed that this issue is resolved. 2018-01-19 08:52:14
Verizon cell phones and Verizon landline phones were unable to call or receive calls from many (but not all) Cornell campus phone numbers. The caller may have heard a message indicating that the call did not go through. AT&T has restored service and calls should be going through. Work is ongoing, and there is a possibility of intermittent interruptions as efforts progress. This issue is widespread and has affected a large number of AT&T customers in addition to the university. 2018-01-18 13:50:38
Verizon cell phones and Verizon landline phones are unable to call or receive calls from many (but not all) Cornell campus phone numbers. The caller may hear a message indicating that the call did not go through. Retrying the call may work. The issue has been escalated within AT&T. 2018-01-18 12:23:15
Verizon cell phones and Verizon landline phones are unable to call or receive calls from many (but not all) Cornell campus phone numbers. The caller may hear a message indicating that the call did not go through. Retrying the call may work. AT&T's engineer is continuing to investigate the issue. 2018-01-18 11:18:47
There is an issue with calls from Verizon cell service to Cornell campus numbers. Some calls of this type are not being completed, sometimes with a message indicating that the call did not go through. Retrying the call may work. AT&T has dispatched an engineer to investigate the issue. 2018-01-18 10:12:51
There is an issue with calls from Verizon cell service to Cornell campus numbers. Some calls of this type are not being completed, sometimes with a message indicating that the call did not go through. Retrying the call may work. Cornell voice services staff are working with our service providers to investigate the problem and identify a solution. 2018-01-18 08:59:20