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Performance Issue: Email to some Cornell accounts

Last Updated:
2018-01-12 15:12:36
Event:
2018-01-12 14:32:00
Status:
Closed
Brief Description:
There are reports of email sent to certain Cornell accounts being refused. Cornell staff have alerted Microsoft and they are working on the problem.
User Impact:
Email to certain email accounts at Cornell is not being delivered.
Workaround:
There is no workaround for this issue
Current Status:
Microsoft has fixed the issue and email is being delivered to all affected accounts again. Individuals who received a notification that their email was not delivered can try again and it will be received.
Services Affected:
Email and Calendar
Subsites Affected:
Cmail
Faculty/Staff Email (Office 365)
Full Description:
There are reports of email sent to certain Cornell accounts being refused. Cornell staff have alerted Microsoft and they are working on the problem.



Timeline of Changes

Description Current Status Date Time
There are reports of email sent to certain Cornell accounts being refused. Cornell staff have alerted Microsoft and they are working on the problem. Microsoft has fixed the issue and email is being delivered to all affected accounts again. Individuals who received a notification that their email was not delivered can try again and it will be received. 2018-01-12 15:12:36
There are reports of email sent to certain Cornell accounts being refused. Cornell staff have alerted Microsoft and they are working on the problem. Analysis of the issue indicates that the problem is preventing email that is sent from outside Cornell to alumni (using Cmail) from being delivered. Microsoft staff are working on restoring service. 2018-01-12 14:58:03
There are reports of email sent to certain Cornell accounts being refused. Cornell staff have alerted Microsoft and they are working on the problem. Cornell and Microsoft staff are investigating. 2018-01-12 14:36:32