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Performance: RedRover-Secure: Connection Issue

Last Updated:
2010-09-09 00:00:00
Event:
2010-09-09 00:00:00
Status:
Closed
Brief Description:
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
As of September 11, Windows machines without the new SecureW2 client installed will be unable to log in to RedRover-Secure. Directions about how to install the new software are available at: http://www.cit.cornell.edu/news/story.cfm?customel_datapageID_1942=174780



Timeline of Changes

Description Current Status Date Time
On Monday, August 30, we started a communications campaign about RedRover-Secure certificate expirations and recommended remediation. \n\nCommunication Plan\n\n8/30 ? Initial announcement to Net Announce e-list\n8/31 ? Initial announcement to Net-Admin e-list\n8/31 ? Initial email to 2700 end-users (everyone who used RR-Secure in August)\n9/2 ? Featured news item on Computing at Cornell at http://www.cit.cornell.edu/\n9/2 ? Initial announcement to the IT Managers Council (ITMC)\n9/7 ? Reminder to Net-Admin e-list \n9/7 ? Reminder to 3695 end-users (New pull including everyone who used RR-Secure between May 23 and Sept 7)\n9/9 ? TechTalk article in Pawprint staff newspaper\n9/9 ? Performance Issue alert on C@C status page (keep alert up until 9/20)\n9/10 ? Final reminder to 3695 end-users \n9/15 ? Second reminder to Net-Admin e-list: change took place; net admins should steer end users to installation instructions if any encounter problems.\n On Monday, August 30, we started a communications campaign about RedRover-Secure certificate expirations and recommended remediation. \n\nCommunication Plan\n\n8/30 ? Initial announcement to Net Announce e-list\n8/31 ? Initial announcement to Net-Admin e-list\n8/31 ? Initial email to 2700 end-users (everyone who used RR-Secure in August)\n9/2 ? Featured news item on Computing at Cornell at http://www.cit.cornell.edu/\n9/2 ? Initial announcement to the IT Managers Council (ITMC)\n9/7 ? Reminder to Net-Admin e-list \n9/7 ? Reminder to 3695 end-users (New pull including everyone who used RR-Secure between May 23 and Sept 7)\n9/9 ? TechTalk article in Pawprint staff newspaper\n9/9 ? Performance Issue alert on C@C status page (keep alert up until 9/20)\n9/10 ? Final reminder to 3695 end-users \n9/15 ? Second reminder to Net-Admin e-list: change took place; net admins should steer end users to installation instructions if any encounter problems.\n 2010-09-09 00:00:00