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Performance Issue: Remedy outgoing e-mail spam/spoofing warnings

Last Updated:
2018-01-02 11:17:22
Event:
2018-01-02 11:03:00
Status:
Closed
Brief Description:
Remedy outgoing e-mail spam/spoofing warnings.
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
This issue has been diagnosed by Cornell staff and has been escalated to the Remedy vendor as a high priority. Cornell’s Remedy team will keep the Remedy community updated as more information becomes available on this issue.
Services Affected:
Email and Calendar
Subsites Affected:
Remedy
Full Description:
Outgoing e-mail sent from Cornell’s Remedy system is arriving at Cornell e-mail inboxes with an added warning,  "[This sender failed our fraud detection checks and may not be who they appear to be. Learn about spoofing at http://aka.ms/LearnAboutSpoofing]”. The warning is being added by Cornell’s e-mail service provider. Please send any questions or support requests to remedy-admin@cornell.edu.



Timeline of Changes

Description Current Status Date Time
Outgoing e-mail sent from Cornell’s Remedy system is arriving at Cornell e-mail inboxes with an added warning,  "[This sender failed our fraud detection checks and may not be who they appear to be. Learn about spoofing at http://aka.ms/LearnAboutSpoofing]”. The warning is being added by Cornell’s e-mail service provider. Please send any questions or support requests to remedy-admin@cornell.edu. This issue has been diagnosed by Cornell staff and has been escalated to the Remedy vendor as a high priority. Cornell’s Remedy team will keep the Remedy community updated as more information becomes available on this issue. 2018-01-02 11:13:17