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Performance Issue: Remedy outgoing e-mail spam/spoofing warnings

Last Updated:
2018-01-04 10:58:32
Event:
2018-01-02 10:00:00
Status:
Closed
Brief Description:
Remedy outgoing e-mail spam/spoofing warnings is being added by Cornell’s e-mail service provider, "[This sender failed our fraud detection checks and may not be who they appear to be. Learn about spoofing at http://aka.ms/LearnAboutSpoofing]”.
User Impact:
This e-mail has also been sent to all Remedy users at Cornell University
Workaround:
There is no workaround for this issue
Current Status:
Steps have been taken to address this issue for Remedy and Identity Management app emails. Documentation is being worked on to address this subject in detail.
Services Affected:
IT Service Management Suite
Subsites Affected:
Remedy
Full Description:
Note: This alert was closed in error when it was thought that the problem was fixed and narrower in scope than it was. A newer alert superseded it to encompass the broader scope and acknowledge the problem was ongoing. See https://itservicealerts.hosting.cornell.edu/view/5053

Outgoing e-mail sent from Cornell’s Remedy system is arriving at Cornell e-mail inboxes with an added warning, "[This sender failed our fraud detection checks and may not be who they appear to be. Learn about spoofing at http://aka.ms/LearnAboutSpoofing]”. The warning is being added by Cornell’s e-mail service provider.

Please send any questions or support requests to remedy-admin@cornell.edu.




Timeline of Changes

Description Current Status Date Time
Note: This alert was closed in error when it was thought that the problem was fixed and narrower in scope than it was. A newer alert superseded it to encompass the broader scope and acknowledge the problem was ongoing. See https://itservicealerts.hosting.cornell.edu/view/5053 Outgoing e-mail sent from Cornell’s Remedy system is arriving at Cornell e-mail inboxes with an added warning, "[This sender failed our fraud detection checks and may not be who they appear to be. Learn about spoofing at http://aka.ms/LearnAboutSpoofing]”. The warning is being added by Cornell’s e-mail service provider. Please send any questions or support requests to remedy-admin@cornell.edu. Steps have been taken to address this issue for Remedy and Identity Management app emails. Documentation is being worked on to address this subject in detail. 2018-01-04 10:58:32
Outgoing e-mail sent from Cornell’s Remedy system is arriving at Cornell e-mail inboxes with an added warning, "[This sender failed our fraud detection checks and may not be who they appear to be. Learn about spoofing at http://aka.ms/LearnAboutSpoofing]”. The warning is being added by Cornell’s e-mail service provider. Please send any questions or support requests to remedy-admin@cornell.edu. Steps have been taken to address this issue for Remedy and Identity Management app emails. Documentation is being worked on to address this subject in detail. 2018-01-03 08:57:14
Outgoing e-mail sent from Cornell’s Remedy system is arriving at Cornell e-mail inboxes with an added warning, "[This sender failed our fraud detection checks and may not be who they appear to be. Learn about spoofing at http://aka.ms/LearnAboutSpoofing]”. The warning is being added by Cornell’s e-mail service provider. Please send any questions or support requests to remedy-admin@cornell.edu. The Remedy outgoing e-mails with the added warning includes confirmation emails to users who perform actions on netid.cornell.edu, applicantid.cornell.edu, ssl.cit.cornell.edu and serviceidmanager.cit.cornell.edu may also be affected. This issue has been diagnosed by Cornell staff and has been escalated to the Remedy vendor as a high priority. Cornell’s Remedy team will keep the Remedy community updated as more information becomes available on this issue. 2018-01-02 12:06:43
Outgoing e-mail sent from Cornell’s Remedy system is arriving at Cornell e-mail inboxes with an added warning, "[This sender failed our fraud detection checks and may not be who they appear to be. Learn about spoofing at http://aka.ms/LearnAboutSpoofing]”. The warning is being added by Cornell’s e-mail service provider. Please send any questions or support requests to remedy-admin@cornell.edu. This issue has been diagnosed by Cornell staff and has been escalated to the Remedy vendor as a high priority. Cornell’s Remedy team will keep the Remedy community updated as more information becomes available on this issue. 2018-01-02 11:10:00