Performance Issue: (Intermittent) Office 365 Email to Spectrum/Time Warner/RoadRunner
Last Updated:
2018-01-31 20:09:45
Event:
2017-12-01 17:22:00
Status:
Closed
Brief Description:
Cornell engineers have asked Microsoft to investigate intermittent refusal of email from Cornell’s Office 365 to an email account with Spectrum/Time Warner. Testing suggests that if a refused email is retried, it may eventually go through.
User Impact:
Some email from Cornell's Office 365 is not delivered on the first try to accounts with Spectrum/Time Warner/RoadRunner.
Workaround:
There is no workaround for this issue
Current Status:
A ticket is open with Microsoft support.
Services Affected:
Email and Calendar
Subsites Affected:
GuestIDs
Full Description:
Cornell engineers have asked Microsoft to investigate intermittent refusal of email from Cornell’s Office 365 to an email account with Spectrum/Time Warner. Testing suggests that if a refused email is retried, it may eventually go through.
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| Cornell engineers have asked Microsoft to investigate intermittent refusal of email from Cornell’s Office 365 to an email account with Spectrum/Time Warner. Testing suggests that if a refused email is retried, it may eventually go through. | A ticket is open with Microsoft support. | 2017-12-01 | 17:26:27 |