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Performance Issue: Cornell e-lists (Lyris) down

Last Updated:
2017-11-21 16:26:13
Event:
2017-11-21 15:00:00
Status:
Closed
Brief Description:
The main Cornell e-list (Lyris) service is down.
User Impact:
Messages that were queued are being sent.
Workaround:
There is no workaround for this issue
Current Status:
The problem has been corrected. Messages that were queued are being sent.
Services Affected:
Mass Email
Subsites Affected:
E-lists (Lyris)
Full Description:
The main Cornell e-list (Lyris) service is down. Messages sent to e-lists are being queued and will be sent once the service is available.



Timeline of Changes

Description Current Status Date Time
The main Cornell e-list (Lyris) service is down. Messages sent to e-lists are being queued and will be sent once the service is available. The problem has been corrected. Messages that were queued are being sent. 2017-11-21 16:26:13
The main Cornell e-list (Lyris) service is down. Messages sent to e-lists are being queued and will be sent once the service is available. Cornell engineers are curently working to resolve the problem. 2017-11-21 15:33:42
The main Cornell e-list (Lyris) service is down due to the issue with the CIT Server Farm. Messages sent to e-lists are being queued and will be sent once the service is available. Cornell engineers are curently working to resolve the problem. 2017-11-21 15:17:52