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Performance Issue: Service restored: Off-campus phone calls to Cornell phones

Last Updated:
2017-11-17 10:03:05
Event:
2017-11-15 15:22:00
Status:
Closed
Brief Description:
*Service has been restored.* Due to a widespread service issue involving Verizon and AT&T, phone calls from off-campus numbers to Cornell (Ithaca campus) phone numbers were not able to be completed.
User Impact:
Cornell (Ithaca campus) phone numbers were unable to receive phone calls from non-Cornell phone numbers.
Workaround:
There is no workaround for this issue
Current Status:
Phone service on the Ithaca campus has been fully restored. If you experience any issues with your Cornell phone service, please contact the IT Service Desk.
Services Affected:
Telephone Service
Subsites Affected:
Extension to Cellular -now called My Extension Everywhere
Student Voice Service
Telephone Services for Faculty and Staff (Analog/Digital)
Two-Step Login
Full Description:
*Service has been restored.* Due to a widespread service issue involving Verizon and AT&T, phone calls from off-campus numbers to Cornell (Ithaca campus) phone numbers were not able to be completed.

During the outage, the following were working: Calls to 911, between Cornell phone numbers, from Cornell phone numbers to off-campus numbers, or from the Geneva campus.

During the outage, the following were not working: Calls to Cornell phone numbers made from cell phones, local/long-distance/toll-free numbers, Cornell Tech, Weill Cornell Medicine, and CCE offices. Two-Step Login process for people who use their Cornell campus phone as their verification step. Zoom "Call Me" feature. My Extension Everywhere (EC500) when the call originated from outside of Cornell.



Timeline of Changes

Description Current Status Date Time
*Service has been restored.* Due to a widespread service issue involving Verizon and AT&T, phone calls from off-campus numbers to Cornell (Ithaca campus) phone numbers were not able to be completed. During the outage, the following were working: Calls to 911, between Cornell phone numbers, from Cornell phone numbers to off-campus numbers, or from the Geneva campus. During the outage, the following were not working: Calls to Cornell phone numbers made from cell phones, local/long-distance/toll-free numbers, Cornell Tech, Weill Cornell Medicine, and CCE offices. Two-Step Login process for people who use their Cornell campus phone as their verification step. Zoom "Call Me" feature. My Extension Everywhere (EC500) when the call originated from outside of Cornell. Phone service on the Ithaca campus has been fully restored. If you experience any issues with your Cornell phone service, please contact the IT Service Desk. 2017-11-17 10:03:05
*Service has been restored.* Due to a widespread service issue involving Verizon and AT&T, phone calls from off-campus numbers to Cornell (Ithaca campus) phone numbers were not able to be completed. During the outage, the following were working: Calls to 911, between Cornell phone numbers, from Cornell phone numbers to off-campus numbers, or from the Geneva campus. During the outage, the following were not working: Calls to Cornell phone numbers made from cell phones, local/long-distance/toll-free numbers, Cornell Tech, Weill Cornell Medicine, and CCE offices. Two-Step Login process for people who use their Cornell campus phone as their verification step. Zoom "Call Me" feature. My Extension Everywhere (EC500) when the call originated from outside of Cornell. Verizon has confirmed that service has been restored. Cornell voice engineers have verified that special forwarding that had been put in place for a few critical phone lines has been removed and those numbers are back to working as usual. Engineers are also continuing to monitor overall service and conduct additional tests. 2017-11-17 08:10:55
*Service has been restored.* Due to a widespread service issue involving Verizon and AT&T, phone calls from off-campus numbers to Cornell (Ithaca campus) phone numbers were not able to be completed. During the outage, the following were working: Calls to 911, between Cornell phone numbers, from Cornell phone numbers to off-campus numbers, or from the Geneva campus. During the outage, the following were not working: Calls to Cornell phone numbers made from cell phones, local/long-distance/toll-free numbers, Cornell Tech, Cornell Weill Medicine, and CCE offices. Two-Step Login process for people who use their Cornell campus phone as their verification step. Zoom "Call Me" feature. My Extension Everywhere (EC500) when the call originated from outside of Cornell. Verizon has confirmed that service has been restored. Cornell voice engineers have verified that special forwarding that had been put in place for a few critical phone lines has been removed and those numbers are back to working as usual. Engineers are also continuing to monitor overall service and conduct additional tests. 2017-11-17 04:36:42
*Service has been restored.* Due to a widespread service issue involving Verizon and AT&T, phone calls from off-campus numbers to Cornell (Ithaca campus) phone numbers were not able to be completed. During the outage, the following were working: Calls to 911, between Cornell phone numbers, from Cornell phone numbers to off-campus numbers, or from the Geneva campus. During the outage, the following were not working: Calls to Cornell phone numbers made from cell phones, local/long-distance/toll-free numbers, Cornell Tech, Cornell Weill Medicine, and CCE offices. Two-Step Login process for people who use their Cornell campus phone as their verification step. Zoom "Call Me" feature. My Extension Everywhere (EC500) when the call originated from outside of Cornell. Verizon has confirmed that service has been restored. Special forwarding had been put in place for a few critical phone lines. Cornell voice engineers are verifying it has been removed and those numbers are back to working as usual. 2017-11-17 04:14:54
Due to a widespread service issue involving Verizon and AT&T, phone calls from off-campus numbers to Cornell (Ithaca campus) phone numbers cannot be completed at this time. WORKING: Calls to 911, between Cornell phone numbers, from Cornell phone numbers to off-campus numbers, or from the Geneva campus. NOT WORKING: Calls to Cornell phone numbers made from cell phones, local/long-distance/toll-free numbers, Cornell Tech, Cornell Weill Medicine, and CCE offices. Two-Step Login process for people who use their Cornell campus phone as their verification step. Zoom "Call Me" feature. My Extension Everywhere (EC500) when the call originates from outside of Cornell. ------------------ ALTERNATIVES/WORKAROUNDS ------------------ * Emergency: 911 or use a Blue Light phone * Cornell Police: For any other police service or urgent campus matter. From a campus phone, call 607-255-1111. From a cell or off-campus phone, 607-257-9296 or 607-257-9297. * Cornell Health - For routine appointments, schedule online http://mycornellhealth.health.cornell.edu/ or wait to call when the outage has been corrected. * Cornell Health - For urgent needs, from a campus phone, 607-255-5155 during office hours. From a cell or off-campus phone (and from all phones after hours), 607-330-5037. Cornell Health’s answering service will take your name and number, and a Cornell Health staff person will call you back as soon as possible. * Vet hospitals: 607-253-3060. If that number doesn't work, 607-342-0460 or vet-hosp@cornell.edu * IPP Customer Service: From a campus phone, 607-255-5322. From a cell or off-campus phone, 607-342-7387. * Campus Life (Dining, Housing, Community Center Operations, and Conference Services): From a campus phone, 607-255-5368. From a cell or off-campus phone, 607-793-1508 or 607-793-1332. * Campus-to-Campus bus: From a campus phone, 607-254-8747. From a cell or off-campus phone, 607-739-6658. * Statler Hotel: For room reservations, statler_reserve@cornell.edu . For dining reservations, https://www.opentable.com/taverna-banfi-reservations-ithaca . For immediate assistance, from a campus phone, 607-254-2500; from a cell or off-campus phone, 607-227-5614. * Bursar: uco-bursar@cornell.edu or from a campus phone, 607-255-2336. For urgent situations, from a cell or off-campus phone, 607-262-2022. * Division of Financial Affairs: email the desired department https://www.dfa.cornell.edu/contact . For urgent situations, from a cell or off-campus phone, 607-262-2022. * Other Cornell groups: Visit their website to see if they’ve posted other ways to contact them. * Two-Step Login: If you normally use your campus phone as the verification step, switch to the backup method you set up. The IT Service Desk https://it.cornell.edu/support can help if you don't have a backup method. * Zoom meeting: Distribute the phone number that Zoom provides and have everyone call in that way. Verizon reports that they are working to repair a fiber cut. Their estimated time to repair is within the early morning hours of Friday, 11/17. Cornell remains in close contact with Verizon and AT&T regarding their progress. This issue is part of a larger outage affecting other customers besides Cornell. 2017-11-16 16:46:02
Due to a widespread service issue involving Verizon and AT&T, phone calls from off-campus numbers to Cornell (Ithaca campus) phone numbers cannot be completed at this time. WORKING: Calls to 911, between Cornell phone numbers, from Cornell phone numbers to off-campus numbers, or from the Geneva campus. NOT WORKING: Calls to Cornell phone numbers made from cell phones, local/long-distance/toll-free numbers, Cornell Tech, Cornell Weill Medicine, and CCE offices. Two-Step Login process for people who use their Cornell campus phone as their verification step. Zoom "Call Me" feature. My Extension Everywhere (EC500) when the call originates from outside of Cornell. ------------------ ALTERNATIVES/WORKAROUNDS ------------------ * Emergency: 911 or use a Blue Light phone * Cornell Police: For any other police service or urgent campus matter. From a campus phone, call 607-255-1111. From a cell or off-campus phone, 607-257-9296 or 607-257-9297. * Cornell Health - For routine appointments, schedule online http://mycornellhealth.health.cornell.edu/ or wait to call when the outage has been corrected. * Cornell Health - For urgent needs, from a campus phone, 607-255-5155 during office hours. From a cell or off-campus phone (and from all phones after hours), 607-330-5037. Cornell Health’s answering service will take your name and number, and a Cornell Health staff person will call you back as soon as possible. * Vet hospitals: 607-253-3060. If that number doesn't work, 607-342-0460 or vet-hosp@cornell.edu * IPP Customer Service: From a campus phone, 607-255-5322. From a cell or off-campus phone, 607-342-7387. * Campus Life (Dining, Housing, Community Center Operations, and Conference Services): From a campus phone, 607-255-5368. From a cell or off-campus phone, 607-793-1508 or 607-793-1332. * Campus-to-Campus bus: From a campus phone, 607-254-8747. From a cell or off-campus phone, 607-739-6658. * Statler Hotel: For room reservations, statler_reserve@cornell.edu . For dining reservations, https://www.opentable.com/taverna-banfi-reservations-ithaca . For immediate assistance, from a campus phone, 607-254-2500; from a cell or off-campus phone, 607-227-5614. * Bursar: uco-bursar@cornell.edu or from a campus phone, 607-255-2336. For urgent situations, from a cell or off-campus phone, 607-262-2022. * Division of Financial Affairs: email the desired department https://www.dfa.cornell.edu/contact . For urgent situations, from a cell or off-campus phone, 607-262-2022. * Other Cornell groups: Visit their website to see if they’ve posted other ways to contact them. * Two-Step Login: If you normally use your campus phone as the verification step, switch to the backup method you set up. The IT Service Desk https://it.cornell.edu/support can help if you don't have a backup method. * Zoom meeting: Distribute the phone number that Zoom provides and have everyone call in that way. Cornell is in close contact with Verizon and AT&T regarding their progress on resolving this issue and options in the meantime. This issue is part of a larger outage affecting other customers besides Cornell. Verizon and AT&T have not indicated when it will be fixed. 2017-11-16 15:43:32
Due to a widespread service issue involving Verizon and AT&T, phone calls from off-campus numbers to Cornell (Ithaca campus) phone numbers cannot be completed at this time. WORKING: Calls to 911, between Cornell phone numbers, from Cornell phone numbers to off-campus numbers, or from the Geneva campus. NOT WORKING: Calls to Cornell phone numbers made from cell phones, local/long-distance/toll-free numbers, Cornell Tech, Cornell Weill Medicine, and CCE offices. Two-Step Login process for people who use their Cornell campus phone as their verification step. Zoom "Call Me" feature. My Extension Everywhere (EC500) when the call originates from outside of Cornell. ------------------ ALTERNATIVES/WORKAROUNDS ------------------ * Emergency: 911 or use a Blue Light phone * Cornell Police: For any other police service or urgent campus matter. From a campus phone, call 607-255-1111. From a cell or off-campus phone, 607-257-9296 or 607-257-9297. * Cornell Health - For routine appointments, schedule online http://mycornellhealth.health.cornell.edu/ or wait to call when the outage has been corrected. * Cornell Health - For urgent needs, from a campus phone, 607-255-5155 during office hours. From a cell or off-campus phone (and from all phones after hours), 607-330-5037. Cornell Health’s answering service will take your name and number, and a Cornell Health staff person will call you back as soon as possible. * Vet hospitals: 607-253-3060. If that number doesn't work, 607-342-0460 or vet-hosp@cornell.edu * IPP Customer Service: From a campus phone, 607-255-5322. From a cell or off-campus phone, 607-342-7387. * Campus Life (Dining, Housing, Community Center Operations, and Conference Services): From a campus phone, 607-255-5368. From a cell or off-campus phone, 607-793-1508 or 607-793-1332. * Campus-to-Campus bus: From a campus phone, 607-254-8747. From a cell or off-campus phone, 607-739-6658. * Bursar: uco-bursar@cornell.edu or from a campus phone, 607-255-2336. For urgent situations, from a cell or off-campus phone, 607-262-2022. * Division of Financial Affairs: email the desired department https://www.dfa.cornell.edu/contact . For urgent situations, from a cell or off-campus phone, 607-262-2022. * Other Cornell groups: Visit their website to see if they’ve posted other ways to contact them. * Two-Step Login: If you normally use your campus phone as the verification step, switch to the backup method you set up. The IT Service Desk https://it.cornell.edu/support can help if you don't have a backup method. * Zoom meeting: Distribute the phone number that Zoom provides and have everyone call in that way. Cornell is in close contact with Verizon and AT&T regarding their progress on resolving this issue and options in the meantime. This issue is part of a larger outage affecting other customers besides Cornell. Verizon and AT&T have not indicated when it will be fixed. 2017-11-16 15:18:06
Due to a widespread service issue involving Verizon and AT&T, phone calls from off-campus numbers to Cornell (Ithaca campus) phone numbers cannot be completed at this time. WORKING: Calls to 911, between Cornell phone numbers, from Cornell phone numbers to off-campus numbers, or from the Geneva campus. NOT WORKING: Calls to Cornell phone numbers made from cell phones, local/long-distance/toll-free numbers, Cornell Tech, Cornell Weill Medicine, and CCE offices. Two-Step Login process for people who use their Cornell campus phone as their verification step. Zoom "Call Me" feature. My Extension Everywhere (EC500) when the call originates from outside of Cornell. ------------------ ALTERNATIVES/WORKAROUNDS ------------------ * Emergency: 911 or use a Blue Light phone * Cornell Police: For any other police service or urgent campus matter. From a campus phone, call 607-255-1111. From a cell or off-campus phone, 607-257-9296 or 607-257-9297. * Cornell Health - For routine appointments, schedule online http://mycornellhealth.health.cornell.edu/ or wait to call when the outage has been corrected. * Cornell Health - For urgent needs, from a campus phone, 607-255-5155 during office hours. From a cell or off-campus phone (and from all phones after hours), 607-330-5037. Cornell Health’s answering service will take your name and number, and a Cornell Health staff person will call you back as soon as possible. * Vet hospitals: 607-253-3060. If that number doesn't work, 607-342-0460 or vet-hosp@cornell.edu * IPP Customer Service: From a campus phone, 607-255-5322. From a cell or off-campus phone, 607-342-7387. * Campus Life (Dining, Housing, Community Center Operations, and Conference Services): From a campus phone, 607-255-5368. From a cell or off-campus phone, 607-793-1508 or 607-793-1332. * Bursar: uco-bursar@cornell.edu or from a campus phone, 607-255-2336. For urgent situations, from a cell or off-campus phone, 607-262-2022. * Division of Financial Affairs: email the desired department https://www.dfa.cornell.edu/contact . For urgent situations, from a cell or off-campus phone, 607-262-2022. * Other Cornell groups: Visit their website to see if they’ve posted other ways to contact them. * Two-Step Login: If you normally use your campus phone as the verification step, switch to the backup method you set up. The IT Service Desk https://it.cornell.edu/support can help if you don't have a backup method. * Zoom meeting: Distribute the phone number that Zoom provides and have everyone call in that way. Cornell is in close contact with Verizon and AT&T regarding their progress on resolving this issue and options in the meantime. This issue is part of a larger outage beyond Cornell. Verizon and AT&T have not indicated when it will be fixed. 2017-11-16 13:29:33
Due to a widespread service issue involving Verizon and AT&T, phone calls from off-campus numbers to Cornell (Ithaca campus) phone numbers cannot be completed at this time. WORKING: Calls to 911, between Cornell phone numbers, from Cornell phone numbers to off-campus numbers, or from the Geneva campus. NOT WORKING: Calls to Cornell phone numbers made from cell phones, local/long-distance/toll-free numbers, Cornell Tech, Cornell Weill Medicine, and CCE offices. Two-Step Login process for people who use their Cornell campus phone as their verification step. Zoom "Call Me" feature. My Extension Everywhere (EC500) when the call originates from outside of Cornell. ------------------ ALTERNATIVES/WORKAROUNDS ------------------ * Emergency: 911 or use a Blue Light phone * Cornell Police: For any other police service or urgent campus matter. From a campus phone, call 607-255-1111. From a cell or off-campus phone, 607-257-9296 or 607-257-9297. * Cornell Health - For routine appointments, schedule online http://mycornellhealth.health.cornell.edu/ or wait to call when the outage has been corrected. * Cornell Health - For urgent needs, from a campus phone, 607-255-5155 during office hours. From a cell or off-campus phone (and from all phones after hours), 607-330-5037. Cornell Health’s answering service will take your name and number, and a Cornell Health staff person will call you back as soon as possible. * Vet hospitals: 607-253-3060. If that number doesn't work, 607-342-0460 or vet-hosp@cornell.edu * IPP Customer Service: From a campus phone, 607-255-5322. From a cell or off-campus phone, 607-342-7387. * Campus Life (Dining, Housing, Community Center Operations, and Conference Services): From a campus phone, 607-255-5368. From a cell or off-campus phone, 607-793-1508 or 607-793-1332. * Bursar: uco-bursar@cornell.edu or from a campus phone, 607-255-2336. For urgent situations, from a cell or off-campus phone, 607-262-2022. * Other Cornell groups: Visit their website to see if they’ve posted other ways to contact them. * Two-Step Login: If you normally use your campus phone as the verification step, switch to the backup method you set up. The IT Service Desk https://it.cornell.edu/support can help if you don't have a backup method. * Zoom meeting: Distribute the phone number that Zoom provides and have everyone call in that way. Cornell is in close contact with Verizon and AT&T regarding their progress on resolving this issue and options in the meantime. This issue is part of a larger outage beyond Cornell. Verizon and AT&T have not indicated when it will be fixed. 2017-11-16 13:24:05
Due to a widespread service issue with Verizon, phone calls from off-campus numbers to Cornell (Ithaca campus) phone numbers cannot be completed at this time. WORKING: Calls to 911, between Cornell phone numbers, from Cornell phone numbers to off-campus numbers, or from the Geneva campus. NOT WORKING: Calls to Cornell phone numbers made from cell phones, local/long-distance/toll-free numbers, Cornell Tech, Cornell Weill Medicine, and CCE offices. Two-Step Login process for people who use their Cornell campus phone as their verification step. Zoom "Call Me" feature. My Extension Everywhere (EC500) when the call originates from outside of Cornell. ------------------ ALTERNATIVES/WORKAROUNDS ------------------ * Emergency: 911 or use a Blue Light phone * Cornell Police: For any other police service or urgent campus matter. From a campus phone, call 607-255-1111. From a cell or off-campus phone, 607-257-9296 or 607-257-9297. * Cornell Health - For routine appointments, schedule online http://mycornellhealth.health.cornell.edu/ or wait to call when the outage has been corrected. * Cornell Health - For urgent needs, from a campus phone, 607-255-5155 during office hours. From a cell or off-campus phone (and from all phones after hours), 607-330-5037. Cornell Health’s answering service will take your name and number, and a Cornell Health staff person will call you back as soon as possible. * Vet hospitals: 607-253-3060. If that number doesn't work, 607-342-0460 or vet-hosp@cornell.edu * IPP Customer Service: From a campus phone, 607-255-5322. From a cell or off-campus phone, 607-342-7387. * Campus Life (Dining, Housing, Community Center Operations, and Conference Services): From a campus phone, 607-255-5368. From a cell or off-campus phone, 607-793-1508 or 607-793-1332. * Other Cornell groups: Visit their website to see if they’ve posted other ways to contact them. * Two-Step Login: If you normally use your campus phone as the verification step, switch to the backup method you set up. The IT Service Desk https://it.cornell.edu/support can help if you don't have a backup method. * Zoom meeting: Distribute the phone number that Zoom provides and have everyone call in that way. Cornell is in close contact with Verizon and AT&T regarding their progress on resolving this issue and options in the meantime. This issue is part of a larger outage beyond Cornell. Verizon has not indicated when it will be fixed. 2017-11-16 12:17:13
Due to a widespread service issue with Verizon, phone calls from off-campus numbers to Cornell (Ithaca campus) phone numbers cannot be completed at this time. WORKING: Calls to 911, between Cornell phone numbers, from Cornell phone numbers to off-campus numbers, or from the Geneva campus. NOT WORKING: Calls to Cornell phone numbers made from cell phones, local/long-distance/toll-free numbers, Cornell Tech, Cornell Weill Medicine, and CCE offices. Two-Step Login process for people who use their Cornell campus phone as their verification step. Zoom "Call Me" feature. My Extension Everywhere (EC500) when the call originates from outside of Cornell. ------------------ ALTERNATIVES/WORKAROUNDS ------------------ * Call 911 or use a Blue Light phone in case of an emergency. * Call Cornell Police direct lines (607-257-9296 or 607-257-9297) for any other police service or urgent campus matter. * To reach Cornell Health, call its answering service (607-330-5037). * Visit the website for the Cornell group you're trying to reach, to see if they have posted other ways to contact them. * For Two-Step Login, if you normally use your campus phone as the verification step, switch to the backup method you set up. The IT Service Desk https://it.cornell.edu/support can help if you don't have a backup method. * For Zoom meetings, distribute the phone number that Zoom provides and have everyone call in that way. Cornell is in close contact with Verizon and AT&T regarding their progress on resolving this issue and options in the meantime. This issue is part of a larger outage beyond Cornell. Verizon has not indicated when it will be fixed. 2017-11-16 10:47:28
All phone calls from off-campus numbers (including from cell phones) to Cornell phone numbers are unable to be completed at this time. This is also preventing use of the Two-Step Login process for people who use their Cornell campus phone as their verification step, the Zoom "Call Me" feature, and My Extension Everywhere (EC500) when the call originates from outside of Cornell. Calls between Cornell phone numbers, calls from a Cornell phone number to an off-campus phone number, and 911 calls are all working. Campuses outside Ithaca: Calls from Cornell Tech, Cornell Weill Medicine, and CCE offices are seen as off-campus numbers for this issue and will not be able to reach Ithaca Cornell phone numbers. Calls from Geneva will go through. WORKAROUNDS * If you're calling from a non-Cornell number (including cell phones), visit the website for the Cornell group you're trying to reach, to see if they have posted alternative ways to reach them. * Call 911 or use a Blue Light phone in case of an emergency. * Call Cornell Police direct lines (607-257-9296 or 607-257-9297) for any other police service or urgent campus matter. * To reach Cornell Health, call its answering service (607-330-5037). * For Two-Step Login, if you normally use your campus phone as the verification step, switch to the backup method you set up. The IT Service Desk https://it.cornell.edu/support can help if you don't have a backup method. * For Zoom meetings, distribute the phone number that Zoom provides and have everyone call in that way. AT&T has confirmed that this issue is part of a larger outage beyond Cornell. AT&T has not indicated when it will be fixed. 2017-11-16 05:57:39
All phone calls from off-campus numbers (including from cell phones) to Cornell phone numbers are unable to be completed at this time. This is also preventing use of the Two-Step Login process for people who use their Cornell campus phone as their verification step, the Zoom "Call Me" feature, and My Extension Everywhere (EC500) when the call originates from outside of Cornell. Calls between Cornell phone numbers, calls from a Cornell phone number to an off-campus phone number, and 911 calls are all working. WORKAROUNDS * If you're calling from a non-Cornell number (including cell phones), visit the website for the Cornell group you're trying to reach, to see if they have posted alternative ways to reach them. * Call 911 or use a Blue Light phone in case of an emergency. * Call Cornell Police direct lines (607-257-9296 or 607-257-9297) for any other police service or urgent campus matter. * To reach Cornell Health, call its answering service (607-330-5037). * For Two-Step Login, if you normally use your campus phone as the verification step, switch to the backup method you set up. The IT Service Desk https://it.cornell.edu/support can help if you don't have a backup method. * For Zoom meetings, distribute the phone number that Zoom provides and have everyone call in that way. AT&T has confirmed that this issue is part of a larger outage beyond Cornell. AT&T has not indicated when it will be fixed. 2017-11-16 05:50:09
All phone calls from off-campus numbers (including from cell phones) to Cornell phone numbers are unable to be completed at this time. This is also preventing use of the Two-Step Login process for people who use their Cornell campus phone as their verification step, the Zoom "Call Me" feature, and My Extension Everywhere (EC500) when the call originates from outside of Cornell. Calls between Cornell phone numbers, calls from a Cornell phone number to an off-campus phone number, and 911 calls are all working. WORKAROUNDS * If you're calling from a non-Cornell number (including cell phones), visit the website for the Cornell group you're trying to reach, to see if they have posted alternative ways to reach them. * Call 911 or use a Blue Light phone in case of an emergency. * Call Cornell Police direct lines (607-257-9296 or 607-257-9297) for any other police service or urgent campus matter. * To reach Cornell Health, call its answering service (607-330-5037). * For Two-Step Login, if you normally use your campus phone as the verification step, switch to the backup method you set up. The IT Service Desk (https://it.cornell.edu/support) can help if you don't have a backup method. * For Zoom meetings, distribute the phone number that Zoom provides and have everyone call in that way. AT&T has confirmed that this issue is part of a larger outage beyond Cornell. AT&T has not indicated when it will be fixed. 2017-11-16 05:47:21
All phone calls from off-campus numbers (including from cell phones) to Cornell phone numbers are unable to be completed at this time. This is also preventing use of the Two-Step Login process for people who use their Cornell campus phone as their verification step, the Zoom "Call Me" feature, and My Extension Everywhere (EC500) when the call originates from outside of Cornell. Calls between Cornell phone numbers, calls from a Cornell phone number to an off-campus phone number, and 911 calls are all working. AT&T has confirmed that this issue is part of a larger outage beyond Cornell. AT&T has not indicated when it will be fixed. 2017-11-16 05:26:12
All phone calls from off-campus numbers (including from cell phones) to Cornell phone numbers are unable to be completed at this time. This is also preventing use of the Two-Step Login process for people who use their Cornell campus phone as their verification step, the Zoom "Call Me" feature, and My Extension Everywhere (EC500) when the call originates from outside of Cornell. Calls between Cornell phone numbers, calls from a Cornell phone number to an off-campus phone number, and 911 calls are all working. Voice engineers are continuing to work with the vendor on this problem. 2017-11-15 19:07:17
All phone calls from off-campus numbers (including from cell phones) to Cornell phone numbers are unable to be completed at this time. This is also preventing use of the Two-Step Login process for people who use their Cornell campus phone as their verification step, the Zoom "Call Me" feature, and My Extension Everywhere (EC500) when the call originates from outside of Cornell. Calls between Cornell phone numbers, calls from a Cornell phone number to an off-campus phone number, and 911 calls are all working. Voice engineers are working with the vendor on this problem. 2017-11-15 17:50:25
All phone calls from off-campus numbers (including from cell phones) to Cornell phone numbers are unable to be completed at this time. This is also preventing use of the Two-Step Login process for people who use their Cornell campus phone as their verification step, the Zoom "Call Me" feature, and My Extension Everywhere (EC500). Calls between Cornell phone numbers, calls from a Cornell phone number to an off-campus phone number, and 911 calls are all working. Voice engineers are working with the vendor on this problem. 2017-11-15 17:04:37
All phone calls from off-campus numbers (including from cell phones) to Cornell phone numbers are unable to be completed at this time. This is also affecting the Two-Step Login process for people who use their Cornell campus phone as their verification step, and the Zoom "Call Me" feature. Calls between Cornell phone numbers, calls from a Cornell phone number to an off-campus phone number, and 911 calls are all working. Voice engineers are working with the vendor on this problem. 2017-11-15 16:50:48
Calls are not able to be completed from off-campus or cell phones to campus phone numbers at this time. This includes using the DUO 2-step authentication via phone call to your campus phone. DUO 2-step authentication to your cell phone is working. Voice engineers are working with the vendor on this problem. 2017-11-15 16:12:08
. Voice engineers are working with the vendor on this problem. 2017-11-15 15:42:07