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Performance Issue: Office 365 email and Outlook on the Web (outlook.cornell.edu)

Last Updated:
2017-11-14 09:51:57
Event:
2017-11-14 08:30:00
Status:
Closed
Brief Description:
The ability to connect to Office 365 email and Outlook on the web (outlook.cornell.edu) is being interrupted while the server its authentication is on restarts.
User Impact:
Unable to log in to Office 365 email or Outlook on the web (outlook.cornell.edu).
Workaround:
There is no workaround for this issue
Current Status:
Individuals should be able to connect reliably to Office 365 at this time. Engineers are continuing to monitor the situation. Anyone who has problems connecting should contact the IT Service Desk.
Services Affected:
Email and Calendar
Subsites Affected:
Faculty/Staff Email (Office 365)
Full Description:
The ability to connect to Office 365 email and Outlook on the web (outlook.cornell.edu) is being interrupted while the server its authentication is on restarts.



Timeline of Changes

Description Current Status Date Time
The ability to connect to Office 365 email and Outlook on the web (outlook.cornell.edu) is being interrupted while the server its authentication is on restarts. Individuals should be able to connect reliably to Office 365 at this time. Engineers are continuing to monitor the situation. Anyone who has problems connecting should contact the IT Service Desk. 2017-11-14 09:51:57
The ability to connect to Office 365 email and Outlook on the web (outlook.cornell.edu) is being interrupted while the server its authentication is on restarts. Some users have begun to see an increased ability to connect. Engineers are continuing to monitor the situation. 2017-11-14 09:36:09
The ability to connect to Office 365 email and Outlook on the web (outlook.cornell.edu) is being interrupted while the server its authentication is on restarts. Cornell engineers are continuing to work on the issue. 2017-11-14 09:11:50
The ability to connect to Office 365 email and Outlook on the web (outlook.cornell.edu) is being interrupted while the server its authentication is on restarts. Service restoration is hoped for in ten to fifteen minutes. The restart process is underway. A previous update that suggested that applications on computers and mobile devices were unaffected was in error. We apologize for the misstatement. 2017-11-14 08:59:29
Outlook on the web (outlook.cornell.edu) is temporarily unavailable while the server its authentication is on restarts. Service restoration is hoped for in ten to fifteen minutes. This issue does not affect email clients on computers and mobile devices, only the web application. The restart process is underway. 2017-11-14 08:34:05