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Performance Issue: Cornell e-lists (Lyris) down

Last Updated:
2017-11-15 06:47:43
Event:
2017-11-13 08:00:00
Status:
Closed
Brief Description:
The main Cornell e-list (Lyris) service is down due to the issue with the CIT Server Farm. Messages sent to e-lists are being queued and will be sent once the service is available.
User Impact:
Email to elists will not be delivered in a timely fashion.
Workaround:
There is no workaround for this issue
Current Status:
Lyris service has been restored. New messages are being delivered. Messages that were queued on Nov. 13 and Nov. 14 are being held back for now.
Services Affected:
Mass Email
Subsites Affected:
E-lists (Lyris)
Full Description:
The main Cornell e-list (Lyris) service is down due to the issue with the CIT Server Farm. Messages sent to e-lists are being queued and will be sent once the service is available. The separate e-list services used for bulkmail and for critical university notifications are still functioning.



Timeline of Changes

Description Current Status Date Time
The main Cornell e-list (Lyris) service is down due to the issue with the CIT Server Farm. Messages sent to e-lists are being queued and will be sent once the service is available. The separate e-list services used for bulkmail and for critical university notifications are still functioning. Lyris service has been restored. New messages are being delivered. Messages that were queued on Nov. 13 and Nov. 14 are being held back for now. 2017-11-15 06:47:43
The main Cornell e-list (Lyris) service is down due to the issue with the CIT Server Farm. Messages sent to e-lists are being queued and will be sent once the service is available. The separate e-list services used for bulkmail and for critical university notifications are still functioning. CIT is investigating the CIT Server Farm issue; see https://itservicealerts.hosting.cornell.edu/view/4982 2017-11-13 10:47:01
Lyris emails are being delayed at this time. Lyris emails are being delayed at this time. 2017-11-13 08:27:58