Performance Issue: Cornell e-lists (Lyris) down
Last Updated:
2017-11-15 11:47:43
Event:
2017-11-13 13:00:00
Status:
Closed
Brief Description:
The main Cornell e-list (Lyris) service is down due to the issue with the CIT Server Farm. Messages sent to e-lists are being queued and will be sent once the service is available.
User Impact:
Email to elists will not be delivered in a timely fashion.
Workaround:
There is no workaround for this issue
Current Status:
Lyris service has been restored. New messages are being delivered. Messages that were queued on Nov. 13 and Nov. 14 are being held back for now.
Services Affected:
Bulk Email
Subsites Affected:
Email for Faculty and Staff
Full Description:
The main Cornell e-list (Lyris) service is down due to the issue with the CIT Server Farm. Messages sent to e-lists are being queued and will be sent once the service is available. The separate e-list services used for bulkmail and for critical university notifications are still functioning.
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| The main Cornell e-list (Lyris) service is down due to the issue with the CIT Server Farm. Messages sent to e-lists are being queued and will be sent once the service is available. The separate e-list services used for bulkmail and for critical university notifications are still functioning. | Lyris service has been restored. New messages are being delivered. Messages that were queued on Nov. 13 and Nov. 14 are being held back for now. | 2017-11-15 | 11:47:43 |
| The main Cornell e-list (Lyris) service is down due to the issue with the CIT Server Farm. Messages sent to e-lists are being queued and will be sent once the service is available. The separate e-list services used for bulkmail and for critical university notifications are still functioning. | CIT is investigating the CIT Server Farm issue; see https://itservicealerts.hosting.cornell.edu/view/4982 | 2017-11-13 | 15:47:01 |
| Lyris emails are being delayed at this time. | Lyris emails are being delayed at this time. | 2017-11-13 | 13:27:58 |