Performance Issue: Remedy Email Processing Delays
Last Updated:
2017-11-06 14:30:11
Event:
2017-11-06 13:53:00
Status:
Closed
Brief Description:
Email processing in Remedy is currently not working for all queues.
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
This issue has been resolved and email is now processing as expected in Remedy.
Services Affected:
IT Service Management Suite
Full Description:
Email processing in Remedy is currently not working for all queues.
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| Email processing in Remedy is currently not working for all queues. | This issue has been resolved and email is now processing as expected in Remedy. | 2017-11-06 | 14:30:11 |
| Email processing in Remedy is currently not working for all queues. | The Remedy admins are currently investigating this issue. | 2017-11-06 | 13:58:59 |