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Performance Issue: Skype for Business Sign-In

Last Updated:
2017-11-15 15:41:59
Event:
2017-10-13 16:01:00
Status:
Open
Brief Description:
Some individuals report that they are getting a message from Skype for Business, “Can’t sign in to Skype for Business / The server is temporarily unavailable. If the problem continues, please contact your support team.”
User Impact:
Error message when trying to sign into Skype for Business.
Current Status:
This is a known issue that is under investigation by Microsoft support, but will likely re-occur at some point during the research process.
Services Affected:
Web & Video Conferencing
Subsites Affected:
Web and Video Conferencing
Full Description:
Some individuals are reporting that they are getting a message from Skype for Business, “Can’t sign in to Skype for Business / The server is temporarily unavailable. If the problem continues, please contact your support team.” Troubleshooting is available, see Workaround.



Timeline of Changes

Description Current Status Date Time
Some individuals are reporting that they are getting a message from Skype for Business, “Can’t sign in to Skype for Business / The server is temporarily unavailable. If the problem continues, please contact your support team.” Troubleshooting is available, see Workaround. This is a known issue that is under investigation by Microsoft support, but will likely re-occur at some point during the research process. 2017-11-15 15:41:59
Some individuals are reporting that they are getting a message from Skype for Business, “Can’t sign in to Skype for Business / The server is temporarily unavailable. If the problem continues, please contact your support team.” Troubleshooting is available for Skype for Business for Windows and is being worked on for the Mac version. This is a known issue that is under investigation by Microsoft support, but will likely re-occur at some point during the research process. 2017-11-13 14:00:38
Some individuals are reporting that they are getting a message from Skype for Business, “Can’t sign in to Skype for Business / The server is temporarily unavailable. If the problem continues, please contact your support team.” Troubleshooting is available for Skype for Business for Windows and is being worked on for the Mac version. Cornell engineers are investigating and troubleshooting documentation is being worked on. 2017-10-13 16:02:53