Performance Issue: Skype for Business Sign-In
Last Updated:
2018-02-08 15:04:11
Event:
2017-10-13 20:01:00
Status:
Closed
Brief Description:
Some individuals report that they are getting a message from Skype for Business, “Can’t sign in to Skype for Business / The server is temporarily unavailable. If the problem continues, please contact your support team.”
User Impact:
Error message when trying to sign into Skype for Business.
Workaround:
For Skype for Business for Windows, see https://it.cornell.edu/skype-win/skype-business-windows-problem-server-temporarily-unavailable . For Skype for Business for Mac, see https://it.cornell.edu/skype-mac/skype-business-mac-problem-server-temporarily-unavailable .
Current Status:
This is a known issue that is under investigation by Microsoft support, but will likely re-occur at some point during the research process.
Services Affected:
Web and Video Conferencing
Full Description:
Some individuals are reporting that they are getting a message from Skype for Business, “Can’t sign in to Skype for Business / The server is temporarily unavailable. If the problem continues, please contact your support team.” Troubleshooting is available, see Workaround.
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| Some individuals are reporting that they are getting a message from Skype for Business, “Can’t sign in to Skype for Business / The server is temporarily unavailable. If the problem continues, please contact your support team.” Troubleshooting is available, see Workaround. | This is a known issue that is under investigation by Microsoft support, but will likely re-occur at some point during the research process. | 2017-11-15 | 20:41:59 |
| Some individuals are reporting that they are getting a message from Skype for Business, “Can’t sign in to Skype for Business / The server is temporarily unavailable. If the problem continues, please contact your support team.” Troubleshooting is available for Skype for Business for Windows and is being worked on for the Mac version. | This is a known issue that is under investigation by Microsoft support, but will likely re-occur at some point during the research process. | 2017-11-13 | 19:00:38 |
| Some individuals are reporting that they are getting a message from Skype for Business, “Can’t sign in to Skype for Business / The server is temporarily unavailable. If the problem continues, please contact your support team.” Troubleshooting is available for Skype for Business for Windows and is being worked on for the Mac version. | Cornell engineers are investigating and troubleshooting documentation is being worked on. | 2017-10-13 | 20:02:53 |