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Performance Issue: Automated Email Regarding Routing Change

Last Updated:
2017-10-06 13:56:54
Event:
2017-10-04 08:27:00
Status:
Closed
Brief Description:
An email regarding a change in routing for individual Cornell Office 365 email accounts is being seen by members of the Cornell community as a potential phish. The message has been added to Verified Communications. We apologize for the confusion.
User Impact:
A valid email about routing changes is being perceived as a phishing attempt.
Workaround:
There is no workaround for this issue
Current Status:
The message has been added to Verified Communications at http://verified.cornell.edu and wording of future messages is being reviewed for improvements.
Services Affected:
Email and Calendar
Subsites Affected:
Faculty/Staff Email (Office 365)
Full Description:
An email regarding a change in routing for individual Cornell Office 365 email accounts is being seen by members of the Cornell community as a potential phish. The message has been added to the Verified Communications page at https://it.cornell.edu/verified/5531 . We apologize for the confusion.



Timeline of Changes

Description Current Status Date Time
An email regarding a change in routing for individual Cornell Office 365 email accounts is being seen by members of the Cornell community as a potential phish. The message has been added to the Verified Communications page at https://it.cornell.edu/verified/5531 . We apologize for the confusion. The message has been added to Verified Communications at http://verified.cornell.edu and wording of future messages is being reviewed for improvements. 2017-10-04 08:37:13