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Unplanned Outage: Performance Issues for Exchange Email and BlackBerry Devices

Last Updated:
2010-09-01 00:00:00
Event:
2010-09-01 00:00:00
Status:
Closed
Brief Description:
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
Cornell Information Technologies is investigating performance issues for connections to Exchange email accounts for a subset of users on the MBXA server. Symptoms may include no new mail on BlackBerry devices and slow email retrieval and sending.



Timeline of Changes

Description Current Status Date Time
CIT is currently working on resolving this issue ASAP. CIT is currently working on resolving this issue ASAP. 2010-09-01 00:00:00
The cause of performance issues for connections to Exchange email accounts for a subset of users on the MBXA server has been identified and the problem resolved. Some BlackBerry users may have noticed a quantity of email arrive around 3:30 pm. The cause of performance issues for connections to Exchange email accounts for a subset of users on the MBXA server has been identified and the problem resolved. Some BlackBerry users may have noticed a quantity of email arrive around 3:30 pm. 2010-09-01 00:00:00