Unplanned Outage: Performance Issues for Exchange Email and BlackBerry Devices
Last Updated:
2010-09-01 04:00:00
Event:
2010-09-01 04:00:00
Status:
Closed
Brief Description:
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
Cornell Information Technologies is investigating performance issues for connections to Exchange email accounts for a subset of users on the MBXA server. Symptoms may include no new mail on BlackBerry devices and slow email retrieval and sending.
CIT TDX ID:
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| CIT is currently working on resolving this issue ASAP. | CIT is currently working on resolving this issue ASAP. | 2010-09-01 | 04:00:00 |
| The cause of performance issues for connections to Exchange email accounts for a subset of users on the MBXA server has been identified and the problem resolved. Some BlackBerry users may have noticed a quantity of email arrive around 3:30 pm. | The cause of performance issues for connections to Exchange email accounts for a subset of users on the MBXA server has been identified and the problem resolved. Some BlackBerry users may have noticed a quantity of email arrive around 3:30 pm. | 2010-09-01 | 04:00:00 |